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Custom Color Set
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66,713 Verified Client Reviews |
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Not satisfiedI dyed my hair after I got a haircut and a week later the gray came back around the edges then the gray came back on top I even left the dye in longer 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKeana - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I was not happy.I wanted a light blonde and a cool blonde my hair looks gray. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair came out PURPLE!I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it! 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsHi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you. |
Color lasted 4 daysColor did not cover gray area and faded after 4 days. Shampoo and conditioner dried out my hair. Hair felt like bristell. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium blonde turned my hair orangeI asked to tune out the red/orange/brassiness of my current color and my roots are now orange! The rest of the color turned out more of a medium blonde (the second bottle of color only left on for 5 minutes per instructions) but the “root” bottle failed miserably. I was very much looking forward to this fresh me and I truly dislike how it turned out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Thoroughly unimpressedThis color looks nothing like what I told them I wanted. I just wasted my time dying my hair. I wanted a deep red violet and instead my hair went back to freaking brown. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Head over heels excited about this product, quality and service!I recently retired and wanted to keep my professional look but not spend the money on salon services. I have never before coloured my hair at home. With my husband’s help, it was easily to achieved salon quality coverage of my roots. The color I selected and received was spot on. I achieved the sun kissed look with natural highlights I was looking for. Thank you! 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love it!Your product covers all my grey hair. It's easy to use and looks like a salon finish! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Amazed!!First time I’ve used and I’m blown away I had dark hair roots with blonde highlights I went for a colour near my natural colour it’s absolutely amazing I love it and so easy to do will now be ditching the salon. Thankyou. 1 of 1 people found this review helpful. Did you? |
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Great color!Color chosen by my stylist was perfect. It looked great! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |