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Custom Color Set
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66,615 Verified Client Reviews |
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Amazing results.This is the colour I wish my hairdresser would give me. He may only be doing my haircuts post Covid. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Best formula for color treated hairI get the color I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsabel - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love the color, but I've lost so much hairThe color couldn't be more perfect and it makes me sad to have to give it up, but I've had significant hair loss from using the color and other esalon products. The first time I colored my hair I was pulling out chunks of hair and thought I'd left it on too long so it must have been my fault, so I continued to use it and every time I lose more hair. My forehead now has a noticeable line where I've lost about 1/2 inch of my hairline and my hair is noticeably thinner. I've never had this happen with color and it makes me sad, because the color was perfect, but I'd prefer not to have to wear a wig, which is where this is now heading. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I wanted Ash- I got an orange toneI was asking for an ash brown, like my natural color, but I got a mainstreem brown color, what I could get in every store. There was a better tone in a store one time, but i was 10 years ago. It‘s stinks to dead , i thouth I would die and my throut burns, I never felt something like this. I‘m really dissapointed.. but I give it one more try. The package was nice, full of love. The other items were good... So i really want to work it out, because I like the idea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana L. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
I'm not happy.Hello. I was very excited to try your product. Actually my mom used to be a cosmetologist & did hair. So I asked her to cut & color my hair with your color kit. We did everything exactly like the instructions said to. At first I thought it looked great. Then once it dried...I still have streaks & spots where my gray roots didn't color at all! I thought even if I might not be satisfied with the color I chose...at least my grays would have been covered up. So I'm sorry to let you know I'm very disappointed. I will no longer be using your services. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCelena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorColor was too dark. Looking forward to the adjusted Color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorBeautiful color, but wasn't what I wanted. A bit too mahogany. Wanted more auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Supermarket qualityThis is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails. |
Hair colourHi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you. |
Coverage sucksDidn’t cover grey hair and that’s the ONLY reason I dyed my hair after 10+ yrs! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |