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Custom Color Set
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66,713 Verified Client Reviews |
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Love the color and customer serviceI'm really happy with my most recent color. I am also impressed that when I had some difficulties with my initial order the company made it right. My only critique is that I don't feel like the gray coverage is quite where I would like it to be. After carefully following all instructions and purchasing the coloring tools, I'm still experiencing some gray at my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTasia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ImpressedBuying anything online can be a gamble but due to lockdown I decided to take a chance with esalon hair colour. I did the quiz and also uploaded a photo. To my surprise I received an email saying my photo showed my hair colour to be lighter than the colours I chose on the quiz. This was true as I answered the quiz based more on my natural hair colour (which is what I wanted to get close to) rather than my colour was at the time of completing the quiz. They made suggestions as to what Colour I should have, which I went along with. I received my hair dye a couple of days later and I am so happy with the result! I love the colour!! 0 of 0 people found this review helpful. Did you? |
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Not what I expectedI specifically made sure to select that I wanted an ash color. The color I was sent was a lot of “light blond” with a small amount of ash. I tried it anyway and it turned my roots a warm light auburn color. I DO NOT like warm colors and if I said my current dyed hair color was ash and I wanted ash blonde why would there be any warm in my color? I used to work in a salon I get color formulation and was going out on a limb trying esalon going out on a limb because I am no longer within driving distance of my salon. Unfortunately it’s not working for me. I also want to add it is very hard to get in contact with anyone. Your colorist you can only add a note and the only way I can do that is to reorder? I feel I should have direct contact if I have a “personal” colorist. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKarissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Lovely productsGreat products but a Bit too dark this time. They are going to adjust the colour. Very helpful 0 of 0 people found this review helpful. Did you? |
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second time usingI love this product however it didn't cover all the roots that were gray and was wondering if can go back do the roots again? Not sure if thats a good idea. But I love the product but I think I need more help with the roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorThe color was perfect! Wish color lasted a little longer but overall happy with results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Turned my roots orange!Disappointed. Whilst the packaging is really high quality and the product has left my hair in great condition I'm really unhappy with the colour. I sent photos of my 'before hair and was sent colour for my roots. I was after a pale ashy blonde to colour correct and blend with my outgrown highlights but what I now have is a very brassy/ ginger/ orange top and pale blonde highlights which were there to begin with. I've tried purple shampoo and it still looks really red. Not sure where to go from here 😪 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gemma! I am so sorry to hear that your roots turned out orange. We'll be happy to review your photos and your formula to fix the colour for you. Please check your emails, one of our colorist will contact you. |
What a ripoff!!40 dollars for a colour? Seriously? In the middle of the pandemic when people are losing jobs?! Are you serious? What happened to $14 which is how much the first order was? Colour is good, but not that good. Will be canceling this, Feria also does a great job for half price or less! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMilana - Thank you for your feedback. We totally understand that our pricing can seem a little high. That’s because so much comes with your order! Please keep your eye out for an email from us for the next steps! We truly appreciate your feedback. |
Hair colour wrongMy hair colour is totally wrong the top and roots are nearly black and my lengths are red/ pink . I asked for my hair to be one colour and because of greys for the roots to match the length in colour I'm really disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tracey! I am so sorry to hear that the colour result was totally different. We'll be happy to review your colour and formula to give you a solution. Please check your emails. |
Color systemThe color is correct but I don't see the need to spend this amount when I can buy over the counter and get the same results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We're truly sorry that our Made For You custom color did not provide the results that you expected at the pricing you desired. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |