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Custom Color Set
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66,713 Verified Client Reviews |
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Great ProductHonestly surprised on the ease of ordering and how great the colour comes out. Just asked for a slight adjustment and excited to see how it works but overall the product is amazing. 1 of 1 people found this review helpful. Did you? |
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This is not working for meThe colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sandu, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
GrayWhen I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sandra, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color matched perfectlyFirst Time buyer and the color matched perfectly. I was pleasantly surprised for the ease of application and the coverage of the color for my long hair. Will defiantly buy again. 10 of 11 people found this review helpful. Did you? |
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AmazingThis color is amazing. Exactly what I wanted. I have never done roots at home and I'm thrilled with how it turned out. The instructions are so well laid out and everything easy to follow. My hair looks so shiny. Delighted. 1 of 1 people found this review helpful. Did you? |
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Ends and root colors DO NOT MATCH!!Sadly this has been an ongoing problem in the past despite my notes to my colorist, even after adjustments. My roots are dark and my ends are bright bright bright orange. I would like to think I can provide my results and pictures and trust that the colorist is making adjustments correctly. That does not seem to be the case and it’s getting worse. I truly love the idea of managing my own hair color and touch ups rather than going to a salon but I’m at my wits end. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Was way too darkThis is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalie, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Chemical problemThis color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm Solution This has never happened with my previous orders I salvage what I could Coverage was no good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This is thirdThird box and this time purchased shampoo and conditioner as always it feels so personal to you, with the instructions that come with it. I was always nervous dying my own hair but have gain so much confidence with e-saloon 6 of 7 people found this review helpful. Did you? |
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PerfectionLove my new hair color, great coverage for my gray, thank you e salon!!!! 4 of 6 people found this review helpful. Did you? |