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Custom Color Set
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66,713 Verified Client Reviews |
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Ruined my hairI am absolutely devestated my hair is almost black at the roots and bright red at the ends !! I am in floods of tears my hairs ruined I will never ever use your service again and I will tell everyone I know to stay away from you ! I have an event tomorrow and my hair is absolutely disgusting too dark patchy vile horrible color I dunno what I’m going to do now 😢 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Laura! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Terrible productI used this product to lighten my hair and it literally stayed the same colour. I will not be ordering again!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Heather! We are sorry to hear you didn't get the results you were aiming for. Please check your emails, we got back to you to help you further. |
Cancel my account.It to expensive and it didn't cover all my gray hairs. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very Easy To UseFound it very easy to use at home with little no no staining which was one reason I tried to avoid home dyes. Colour turned out great! Little satchets of shampoo & conditioner also a lovely touch in the box. 0 of 0 people found this review helpful. Did you? |
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NiceNice hair dye, just still looking for my color … need time to find color what you need . But anyway here I met the best service ever ! Already several times guys send me updated color, cause I can’t find expected color 0 of 0 people found this review helpful. Did you? |
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Roots and ends dont match - my hair is purple and redI decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper). My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go. The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Scarlet, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
All that time...All that time I wasted sitting in a salon for hours...all that money I spent on colouring my hair...this is soooo much better. Easy to apply. Great colour. Great conditioning and great customer service. If I can do it, anyone can. Give it a go. 2 of 2 people found this review helpful. Did you? |
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Thanks colorist Nicole :)Loved opening each item. KUDOS TO ESALON! The whole experience gets 5stars as well as the final color results. Red is not easy; Nicole much love to you for nailing it! Thank you 1 of 1 people found this review helpful. Did you? |
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Great ProductHonestly surprised on the ease of ordering and how great the colour comes out. Just asked for a slight adjustment and excited to see how it works but overall the product is amazing. 1 of 1 people found this review helpful. Did you? |
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This is not working for meThe colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sandu, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |