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Custom Color Set
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66,713 Verified Client Reviews |
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Too darkThe colour was too dark for what I ordered and it didnt cover my greys, even thought I just have few of them Quite disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosana H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Will not use againSince I used this product my hair has been breaking off and falling out. I was not very satisfied with the color but losing my hair is a lot more upsetting than not getting exactly the color I wanted. Since my hair is falling out it doesn't really matter what color it is, I guess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
All wrongThe color turned out closer to a lighter brown and didn’t cover my grey. I will now have to wait color again with the brand I generally use so that I don’t over process my hair. Should have known better than to try something new. Not happy with the out come and with the your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too dark/no gray coverageUgh. This is way too dark (nearly black) and didn’t even touch my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help! |
What a mess!I was sent two different colors instead of matching colors for my roots and my ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was okayIt was okay, the smell was pretty intense and my hair got really staticy after coloring but im going to try for a couple of months before i decide if i will continue with esalon or not. Also, i requested a color change and no one has gotten back to me, i would like to put my order in early but i need to find out if they are able to accomodate my request or not. So far...everything is just okay. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Hair turned orange.I should have know when my “personal” colorist gave me canned responses to all of my inquiries. Definitely going to a salon to get it fixed. Do not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkI just found this colour too dark for my face 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsjoanna G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Changed my colorI wanted a new color and changed it to a beautiful medium brown with mahogany. It is such a pleasure to work with the colorist. I knew what I wanted but was having trouble explaining it to them, so I found a picture of what I was looking for and it helped with our communication. They are so helpful. I received my color right after the big Texas Thaw, so I had my husband color it today. I am always so thrilled at how easy it is for him to color my hair following the directions. It’s a beautiful color and my hair is healthy. I am so thankful for the fact that esalon does exactly what it says it will do. Thank you for the wonderful customer service and custom color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRetta - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Excellent best everThese products are so much better then normal boxed dyes, I would highly recommend. I will never go back to shop bought 0 of 0 people found this review helpful. Did you? |