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Custom Color Set
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66,713 Verified Client Reviews |
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WowI did my hair and have 2 different shades it looked different shade in the bottle but I thought maybe it supposed to be like that I would like to discontinue my member ship 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI'm really frustrated because I thought I was getting a personalized hair color, but instead, it turned out to be just a generic red color you can buy at any store. I specifically chose a copper brown color to complement my hair, but it ended up turning my hair red. What's worse is that it didn't have any effect on my roots – they turned almost black, which is not what I wanted at all. I was looking forward to having a new hair color this week, but now my hair has just become darker! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Decent at home colorI like these kits, the color turns out as expected and the haircolor has a natural look. As it fades it gets a bit brassy, but for the ease of skipping the salon color it's pretty good. 4 of 4 people found this review helpful. Did you? |
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Love my color!My color was spot on! It is perfect! Very happy with it!! 1 of 1 people found this review helpful. Did you? |
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Absolutely perfect!I love the color, it's exactly what I wanted! Even the first week or so when the new color is always particularly strong, it was beautiful and didn't look artificial at all. The color came out to be very close to the photo I sent showing the color I was hoping to get. 2 of 3 people found this review helpful. Did you? |
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More Red/CopperI really like the change for now of more copper in my color. Summer had made my hair too blonde. I may change it back in the future this Winter. Thanks you! 0 of 0 people found this review helpful. Did you? |
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Too dark and communication with them is difficult.First of all I hated my color when I did it. My hair was a dark brown and I have never had brown hair. My hair is a med auburn. Typically I use Revlon colorstay med auburn and it is perfect every time; however, in two weeks it fades terrible. By week three my roots are showing so I redo it again. The reason I tried this is to see if I could find a color that doesn’t fade so quick. After many washes and adding light auburn to my color the same day I did it, I ended up with the perfect color and it is definitely a longer lasting color but I can’t get my shade adjusted because it won’t let me do it and I can’t get hold of anyone who will listen. Coloring your hair shouldn’t be this frustrating. 1 of 1 people found this review helpful. Did you? |
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I love this productBut according to the records you haven't sent me a shipment since 5/28/24. I don't know why but ship ASAP 0 of 0 people found this review helpful. Did you? |
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I would like return my color and get refundAs I mentioned I do not like the hair color and it doesn't cover greys My second color is even worse 1 of 1 people found this review helpful. Did you? |
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My hair colour stayed the sameThe packaging, instruction and delivery time were great. It is just a real shame my hair colour stayed the same. so now I no longer have virgin hair, I do not have the colour that I desired and still have greys :-( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Katarina, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |