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Custom Color Set
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66,655 Verified Client Reviews |
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Not quite rightThis was my second round using the color which had been adjusted to be darker per my request and I was happy about that. The application was easy, instructions were good and everything arrived timely. I was excited to see that and all over color was also included in my order. I was bummed out when I got out of the shower and saw that my hair was noticeably LIGHTER than when I had started. I followed the directions to the T but, I now have a brown/auburn-y color when I had asked for a rich black. The questionnaire indicated a pearl black... I thought ooooo pretty! NOPE.. it's not. I will very likely cancel this subscription both, times I was disappointed with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact via email and will be happy to assist in this process. |
Made my hair soft and looking silkyStill got alot of greys after a couple of weeks 0 of 0 people found this review helpful. Did you? |
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Loved it!I loved your product. But this color was a little darker than I expected, I would like to go maybe one shade lighter next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCanzada - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, easy to useOnly disappointed once by color but it was quickly corrected when I contacted the colorist. Overall a great product for the money and the ease of doing it home is priceless. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
SOFT AND FEEL GOODMY HAIR COLOR DIDNT CHANGE AFTER COLORING. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right colorAsked for lighter shade and they sent me a darker shade and turned it brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
brush missingcolour was ok. but I was supposed to get a brush which was not in the packeage when I opened it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam B.- Thank you for reaching out to us here at eSalon! I am very sorry for the inconvenience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Unfortunately not for meIve had 3 attempts with esalon. I wanted a nice medium copper red. First time it was more rose gold and faded very quickly, got in touch and they changed the colour, but again it was still more rose gold than copper, changed the colour again but still not happy with it. I’ve now gone back to box dye. Shame really, because the idea is great. And the satisfied or money back obviously doesn’t count, because I had to pay for all 3 of mine and none of them left me feeling satisfied with my colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaPo - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! We truly appreciate your feedback. |
Not worth the priceThe color was fine, but it wasn't any better than what I buy at the store for less than half the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hated it!This did I not cover one gray on my head. I filled out I didn’t want any red or grassiness and that’s the only thing this color was! It was so bad I had to buy a drug store box color to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |