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Custom Color Set
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66,689 Verified Client Reviews |
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Cannot seem to get the colorist to let me be the blonde girl I've always been.I'm not having much luck getting to the color I want. Initially was told I'd need to go darker strawberry to transition to the light strawberry I opted for (given that the only other color that was recommended/permitted was the same light brown that grows, free of charge, out of my head). Went dark strawberry, way too dark for my comfort but an apparently necessary stop on the way to a lighter strawberry...Also way too gold so I went elsewhere to buy toner because eSalon doesn't sell toner. (???) Explained all of this to my colorist when it came time to adjust my color and was assured that they would adjust my next order accordingly. Received notification that my new color was about to be shipped, an entirely different color as per the formula pie chart. But only color for my roots. Went back and forth with my colorist (not least because the cost of coloring my entire head had gone from $12 to $70?!?) but eSalon, to it's credit, threw in an extra bottle of color so my roots and ends would match. Colored a couple of weeks ago, new color is still really dark, and really gold. Had to go out and buy toner again. I don't understand why this is happening- it's not like I'm trying to get from black to platinum here, people. If my colorist refuses to make with the bleach this next time around I will be cancelling for good. No point spending money and taking the time to do this myself if I can't get something close to what makes me feel like me. Two stars because the packaging is beautiful, instructions are really easy to follow, and customer service always gets right back to me. Thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Light brown is almost blackWhen they added mahogany to light brown in became black. Nothing they can do. I reached out twice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You need better delivery.It took so long to get my dye, I didn’t have enough to cover all my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Does not lastMy last shipment was disappointing. It was a totally different color than I had from the previous month. My hair was so dark I almost cried. Then it washed off of my grays very quickly and I went and bought my old hair color from Sally’s. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Absolutely love esalonEsalon have got my hair to the perfect colour, I have never managed to get the colour this close on my own before and I love it. 0 of 0 people found this review helpful. Did you? |
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Love my hair colorAfter purchasing drugstore hair color I decided to try Esalon....And I’m sorry I waited so long! Perfect hair color, perfect gray coverage and lasted longer than store-bought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Perfect color for amazing priceHigh quality hair color that is perfect for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharyn - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Perfect matchI love the color it matches my hair color perfectly. It covers my grey so well also! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Colour richReal colour, beautiful tones just love it and so will youx 0 of 0 people found this review helpful. Did you? |
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So happy I did this.I was skeptical at first but I decided why not...I am soooooooo glad I did. The color is beautiful and way closer to what I wanted than any salon I've been too. I am impressed. Thank you for making this so easy and achievable 😁 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We're so happy to hear that you're enjoying the Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future. |