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Custom Color Set
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66,713 Verified Client Reviews |
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My hair is so dark .The hair color that I picked is definitely not what's on my hair .This is not the haircolor I pick, My hair is so dark. I'm not happy, please help! Thanks Marie Earles 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great coverageMake sure you have good ventilation. Otherwise, great coverage and beautiful color. 0 of 0 people found this review helpful. Did you? |
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Not for meI mixed the product per instructions. After dying my hair, the left-over product exploded and got all over my wall. This product does not work for me. The ingredients that are in the product I do not feel will be healthy for my hair and scalp. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBillie - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Perfect matchAfter the first two colors I received, I wanted to try a slightly lighter color. I requested the change online and my most recent color was a perfect match!!! Looks so good and very be pleased with results. Great customer service and custom treatment. The color specialists were very responsive. Thank you 12 of 12 people found this review helpful. Did you? |
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I’m shocked!!I was a little worried at first as the colour for my roots seemed so much darker than the colour for my lengths. My hair is PERFECT! I can’t stop looking at it. So so silky and has a gorgeous shine too. Wish I did this ages ago! 10 of 10 people found this review helpful. Did you? |
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Not badThe color came out okay. My midlengths and ends were a light strawberry blonde and the roots were a coppery red. The tint rinse helped even it out and blend the color seamlessly. 9 of 9 people found this review helpful. Did you? |
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Color matchMatch was perfect. My hair feels better and thicker. Will purchase again and get a shade darker for Fall. Highly recommend. 6 of 6 people found this review helpful. Did you? |
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Great color, full coverageColor turns out full and rich, love this product! 6 of 6 people found this review helpful. Did you? |
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Totally different color than expectedMy color was brown with undertones of red. It came out a very unnatural burgundy. I have reached out to esalon but I cannot find a response back 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Renee, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointingI have used home dyes for the past almost 20 years and have never had such a disappointing result. There was not enough dye provided to cover the lengths of my hair despite me filling out the my hair is very long and thick. I tried my best to evenly distribute it, but it just wasn’t enough resulting in a patchy colour. The colour I chose was a dark auburn, but the resulting colour had a cool almost purpleish tone as opposed to the warm reddish tone I had hoped for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dawn! We are sorry to hear your colour hasn't met your expectations. Please check your emails, we got back to you to help you further. |