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Custom Color Set
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66,689 Verified Client Reviews |
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IT WAS BLACKwanted a light brown to match my natural colour (I have dirty/dark blonde hair) and it literally came out BLACK. Was the most awful my hair has ever looked and ended up going to a salon paying $150+ to fix this mistake anyways. Really bad deal 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaylyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Developer had spilled all over boxI've never had issues with my orders before, but when I opened my box from my latest order, I found that the cap for the ends developer was not screwed on all the way, and the liquid had spilled out all over the box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still see grayDidn’t cover my gray as much as I had hoped. And the color came out looking a little more brown than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I hate my hair colorIam pale and this color darkest brown with golden undertones makes my hair almost black. I had no idea it would wash me out this bad. I have naturally dark brown hair but not this dark and I have been going to the salon and getting blonde highlights vfor the last ten years due to the pandemic I can't afford to and now that I'm close to forty the grays show, the last time about a month or more ago I bought a box from a drug store of a brownish red color I sent in a pic of it. Is there anything I can do to lighten it up.please help 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
It was okIt was a good color just not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
If you have grey hair, this might not work for you.Given that the pandemic has made us all into our own hairdressers, I thought a hair color subscription--of sorts--would be an excellent idea. And, this service is amazing. I really appreciated the details that went into my order (ie extra pair of gloves). That said, the product itself was lacking considerably. While I liked the no-mess formula, there was not enough product to cover my roots entirely. Even the front and side sections which were fully covered came out with about 50% coverage. I have black hair, but have been dyeing it since I started going prematurely grey. I literally had to have my partner run out for hair dye from the drug store so I could look presentable the next day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
100% satisfiedI am a very happy customer! 6 weeks ago I coloured my hair with eSalon colour from root to ends. Lovely amazing colour! Zero complaints. Today I coloured just my roots. It turned out perfectly as well! I use the Tint Rinse 2x a week to keep my hair looking fresh. I reccomend eSalon 100%. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfect Chocolate Brown colorI love the quality of the dye color it’s rich, and doesn’t feel weighed down or dry your hair out like most of the hair dyes in the stores. This is a high quality product and a stylist is assigned to you to assist you for all your needs. They are very courteous, helpful and truly care about your experience with their products. The price is very reasonable and I highly recommend you pamper yourself with this product you won’t regret it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Custom Colour SetVery pleased with this colour that has been custom made for me, I love the soft moisture feel it leaves the hair too. Will definitely use again, perhaps try highlights/lowlights next time. 0 of 0 people found this review helpful. Did you? |
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Love itAbsolutely love my colour cant wait to place another oder thanks again 😀 0 of 0 people found this review helpful. Did you? |