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Custom Color Set
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66,689 Verified Client Reviews |
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Didnt work at allI have dark hair and recommended colours were dark brown. I chose one of the recommended colours and followed the instructions but colour did not change. Grey hair is still there too.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYoori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did Not Cover GrayFirst, the color on the non gray hair was beautiful. It was warm, rich, and multidimensional. However, the gray roots did not cover well at all. They were various shades from gray, ash brown, and golden brown even though I left the coloring on my roots for 30 minutes as directed. If it had covered my gray roots I would buy again. Sadly, I will not be repurchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedAsked for a lighter shade from dark blonde and got ginger 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShauna K.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Automated signup - watch your account!!I have yet to receive my FIRST order (12 days and counting with no info about ETA) and when checking my account to get more tracking info I see another one at a very inflated price is ready to ship to me 20 days from now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter and the status of your order further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Gorgeous colourReally pleased with the colour, it has given my hair a beautiful shine and texture. 0 of 0 people found this review helpful. Did you? |
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Excellent coverage.Covers grey well, lovely colour. Left hair shined, and soft. 0 of 0 people found this review helpful. Did you? |
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Yes, to eSalonColor is perfect 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
So easy and so good!Due to lockdown my greys were becoming quite a problem! Usually wouldn't dare dye my hair myself (not a skill I have!). However, I stumbled upon this site and decided to give it a try. So glad I did. The process of ordering was great, delivery was quick and the instructions so helpful. As for the colour, really just perfect. So happy with the results. Will definitely be saving myself some money from now by sticking to colouring at home. Thank you so much! 0 of 0 people found this review helpful. Did you? |
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DelightedVery happy with my colour. The colourist did a great job! 0 of 0 people found this review helpful. Did you? |
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Great colorI love the color - has depth and rich hues. I get many compliments - even from the professional that cuts my hair!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |