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Custom Color Set
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66,655 Verified Client Reviews |
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ColourI put in the colour two weeks ago and followed the enclosed instructions carefully and am very happy with the colour - but I am seeing re-growth and a couple of grey hairs - should I be seeing this after only 2 weeks? I don't expect to see re-growth and greys after 2 weeks. I wouldn't see similar in a box of colour purchased in a pharmacy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColette - Thank you for sharing your experience with us. We’re so sorry to hear that you were disappointed by the results of your color application. We'd love to work with you further to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
GreyDid not cover grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color never arrivedMy color never came in and im not sure why. I want to cancel my next order and any orders after that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDecember - We’re so sorry to hear that your order is yet to arrive. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
the colour is very dull and darkthe colour outcome is very dark and dull compared to the picture of my hair I uploaded of what is is always like after I leave the hairdressers. I specifically stated that I wanted bright orange and this is not at all what my hair looks like it is a dull auburn and the slight orange tone that can be seen on the ends in the sunlight has not taken on the roots, so when my hair is up it just looks mousy brown and very boring. on the positive side the condition of my hair has not been impacted and the tint rinse makes my hair shiny but I am not at all satisfied with the colour :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie - Thanks for sharing your experience with us. We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
Does not cover well graysTried for 3 months. Nice presentation but not happy with product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
really bad colourI asked for a color change and I got the same again. so I wont be ordering again. Asked for less brown and more red and copper, didn't happen. Cant say you got my request right in the beginning. The perils of online shopping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ZERO grey coverageAbsolutely ZERO grey coverage. Will not buy again, very upset. Wanted to color my hair to cover my grey before my wedding, selected a color to match my natural color which happens to be darker than my previously colored hair... Now I have BEAUTIFUL dark hair with TERRIBLE silver grey strands - looks awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
LOVE ❤️ ITSince I started using E-Salon Color for my hair everything has changed to the BEST. My hair has not been falling , the color is perfect & I LOVE ❤️ the kit with the amazing shampoo & conditioner... THANK YOU 🙏 😊😊 E Salón. So far all your products are great & every time I have to be in touch with one of your Hair Rep’s they are very Informative, helpful, pleasant & knowledgeable 😊😊😊😊🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟✨✨✨✨✨✨🌟😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Custom colorExcellent! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoly - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Great qualityAlways looks great even doing it myself! It blends nicely as well! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSam - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |