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Custom Color Set
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66,689 Verified Client Reviews |
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Great ProductLoved the product and the colour-found a difficult to squeeze out of the bottle as quite thick but used bowl and brush and it was great to use. 0 of 0 people found this review helpful. Did you? |
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Good colour but still a few greysFirstly - I like this a lot. Felt much more confident applying than when I have spent ages in a shop staring at two boxes of dye that look exactly the same but aren’t! I watched all of the videos and got to it. I have some really stubborn greys at the side and front so paid extra attention to those areas as per the videos. I checked and rechecked to make sure they were saturated. But then after washing and as my hair began to dry, I was a little disappointed to still see some of them. Don’t get me wrong, there are less than usual with previous dyes I tried, but I think maybe I had unrealistic expectations. Also I tried a semi so maybe that’s why too? Hasn’t deterred me though, I like the service a lot. 0 of 0 people found this review helpful. Did you? |
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Not going to like this but...Love the product but.. I want my product on the 1st but you can’t specify the first. I have to go in every time and put in the date ahead of time to get it on the first. You can’t put in 4 weeks because it doesn’t fall that way. Need to make it easier for the customer to put a date in and for the company to figure out how long it takes for that product to be received on time. I was expecting my order on the 1st, I will not be getting it until the 8th. Now I have to figure the date to use to get it on the 1st every time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color. We take our clients' feedback to heart and continue to improve our service each and every day. We hope to continue helping you find hair perfection! |
It was too dark & it didn’t last past 10 washesThe color was darker than I wanted so the colorist has adjusted it. The solution was hard to get to come out of the bottle & was hurting my wrist squeezing it & it would come out in clumps so that part got really messy. I will just make those clothes my coloring hair clothes. But I had to cut the end of the bottle to get it to come out easier. Not a huge deal -but was a bit frustrating. The color between roots & the rest of my hair turned out well. My hair felt a bit dryer after the color- will try again to see if that is dry damage (more harsh on my hair than Clairol) or just a fluke. I would like to see how long this color lasts to see if it’s worth the cost. It didn’t cover the gray around my face & temples like it should have & I saturated those areas. Will try it one more time to see if it’s a much better experience to justify the cost over clairol box that I normally use. I’m hopeful that this turns into a partnership but just not convinced yet.- I plan to cancel - stylist said I must go darker to cover gray but drugstore brand lighter shades cover better at a fraction of the cost. HIGHLY DISAPPOINTED. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
color never stays inThis is my 2nd time trying eSalon and both times the color never stays in long , never stays vibrant I get better results with box at home hair dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
BrassyThe hair color formula sent to me made my hair a bright, brassy orange color. It had no blonde at all, just orange, which I was trying to avoid any color that would make it brassy. The light pearl did not work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Coverage lasted 2 weeksMy first few colorings we great but the last one my color was gone after two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I was hoping forFollowed the instructions, and it didn't cover my grays. I've had better coverage with cheaper dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
I cant give less than one...My hair looks like a horrible red sofa. I can't even go out like this. Not sure how to fix it. I bought the brown copper and looks like a cheap temporary red farmacy color. I wish I could attach a pic to this review. I look like a clown and I did step by step. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I want to love itMy roots took the color beautifully and are the gorgeous copper color I wanted and grew up with. My ends didn't take any color and are the same brown with red showing through in the sun that I was trying to cover. (I have always had redish auburn hair naturally and switched it up and went purple. My job was not pleased so I went brown to cover the purple.) I'll keep trying because I love the copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |