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Custom Color Set
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66,655 Verified Client Reviews |
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Not what I was hoping forFollowed the instructions, and it didn't cover my grays. I've had better coverage with cheaper dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
I cant give less than one...My hair looks like a horrible red sofa. I can't even go out like this. Not sure how to fix it. I bought the brown copper and looks like a cheap temporary red farmacy color. I wish I could attach a pic to this review. I look like a clown and I did step by step. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I want to love itMy roots took the color beautifully and are the gorgeous copper color I wanted and grew up with. My ends didn't take any color and are the same brown with red showing through in the sun that I was trying to cover. (I have always had redish auburn hair naturally and switched it up and went purple. My job was not pleased so I went brown to cover the purple.) I'll keep trying because I love the copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Change colorI asked to go darker with a red tint, I was still receiving the same color. My coloring assist didn't fix my request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
BadI was so excited to try this I’ve been blond for four years and I thought this would be great to colour my hair but it’s brown now and didn’t colour my grey I am so disappointed will never buy again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time home colourI have coloured my hair today. Great colour, easy to use, good instruction and everything needed to colour my hair. All a success so I hoping to continue to use 1 of 1 people found this review helpful. Did you? |
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FantasticAmazing colour and wonderful customer service - Thankyou will be purchasing again. 1 of 1 people found this review helpful. Did you? |
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Love the productI love this product and I was wondering if I show you a picture of a colour that I would love my hair to be would it be possible for you to do it . If not it's ok. Thank you 0 of 0 people found this review helpful. Did you? |
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Love itI love the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Excellent productFirst time use. So easy. Was very impressed with everything! Thanks esalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarla - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |