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Custom Color Set
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66,689 Verified Client Reviews |
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Poor customer serviceI initally got a end and root color bottle. The roots made my hair more of a reddish/copper color., than the ends color. I called a few times and asked for the color to be the same. A few weeks ago I called, asked about the reddish color I see immediately when I put on the color. No response. I asked to speak to the colorist who helped me months earlier. I was asked if I wanted to talk to someone else. I replied no. I explained 1 bottle that was last sent was not enough to color my entire head of hair. (at first it was 2 bottles). I waited for the colorist to contact me. I then had to leave town to take care of someone. I returned, found a few calls on my landline from eSalon. No emails, as I would have seen on my cell phone email.. Now I get a box with ONE bottle to color my entire head of hair. The follow-through is lacking. Because of the lack of communication I am returning the product. A call or email to eSalon should get a person to listen and help the customer to find a resolution AND it would be nice to follow-through, especially if there was a concern. In this last experience, an email from the colorist BEFORE they sent another box would be customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. |
Literally stinksDark ash blonde does not equal a redhead. 15vol doesn't lift and deposit at the same time and definitely don't apply to your scalp first unless you want awful root glow. My hair smelled terrible for 2 weeks after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaitlin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Color brassyColor brassy but love how healthy my hair feels 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My experienceVery upset! I was sent what I had ordered. However, the light blonde color was anything but light. It was medium to dark blonde. And it took a month to get it. It had to be resent. So it took a month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIvey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageMy greys are back within two weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Custom ColorI love it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulette - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Best Coverage ever!!Well I looked for ages at this site after having hairdressers dye my hair for years. I moved location and found that they wanted £145 to cut and dye my hair. So I decided to give e-Salon a go because of their prices and of course lockdown. I’m absolutely delighted. The colour went on very well and my hair feels so much better. It’s got true staying power and I have to say it’s lasting longer than if I get my hair coloured professionally. Love it 0 of 0 people found this review helpful. Did you? |
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amazing rich colourwhen I received the package i was very impressed by the elegance and efficiency in which all things are packed in I just tried it yesterday ...It was great experience .. rich colour and rich amount of colour which made me feel how much it worth the money i payed for and the days i wait for the custom colour set to arrive ..Thank you 0 of 0 people found this review helpful. Did you? |
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Great product!will buy again. Perfect match colour. 0 of 0 people found this review helpful. Did you? |
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Perfect hair colorI got the perfect color, that I wanted. Thank you so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |