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Custom Color Set
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66,713 Verified Client Reviews |
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Dull and lifelessI wanted some of the brassiness to go down and what the result was is a very dull grayish brown looking color. I had actually noted that my first color was probably the best and to go back to that one. I do not recommend ASH to anyone that is a light blonde. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Julie, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
EXCELLENTEasy to apply even coverage, covers greys, long lasting. Many compliments, received on my hair colour. It looks natural and I am so very pleased I gave this product a go. I did have to tweak the colour, second time around as it was too warm a tone but this has been done and is now just right for me. Instructions are brilliant and the guidance and product gives you the ability to benefit from a more professional finish. A big thumbs up from me !! 2 of 2 people found this review helpful. Did you? |
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Nice colorThe reason I gave a rating of 3 is because the color only lasts 3 to 4 weeks. I was hoping for at least six weeks. Doesn't cover gray 100 percent. Positives are good customer service and everything needed is in the box. It is pricey because you have to add shipping cost. Honestly I get the same coverage from Clairol's nice and easy at half the price. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorHi, The color I chose is not covering my gray hair. Is there a way you can do something about it. I love the ash brown, it’s not too hard on my face, but I need my grey hair covered. Thanks for your help. Sincerely, Eloize 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEloize - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover grayI love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars 1 of 1 people found this review helpful. Did you? |
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Brilliant will always use!I am in my 30s never coloured my hair before, had lots of greys coming through, was very nervous about dying my hair as I love my natural colour, I sent a picture and explanation about my natural colour- the colourist got it spot on - everyone has commented how it looks like my natural hair colour! And covered all my greys! The instructions were easy to follow, all the kit included was great! I will always use this to colour my hair- amazing results - hair felt glossy after the treatment and following hair washes as well! Love it! 14 of 14 people found this review helpful. Did you? |
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Customized perfectionWhat a great way to get a professional color for such little cost. My e-salon consultant was helpful, and responsive when I had questions. The packaging presentation was a total surprise! I felt very special seeing it so personalized! I’m loving my color and I am saving hundreds of dollars. Thank you 7 of 7 people found this review helpful. Did you? |
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Great home kitI loved that the products were personalised with my name on them. The instructions were easy to follow and I loved the little sticker that held them on the wall. The kit was really good, with 2 pairs of gloves and I needed and used both pairs. The colour was really lovely and I am pleased with the results. All my greys were covered well and my hair looks and feels healthy. 6 of 6 people found this review helpful. Did you? |
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Do not purchase if you have long and thick hairDo not purchase if you have long and thick hair - I didn't had enough product to do my whole head even though I mention in the form that I had extra long hair + thick hair. I also send a note right after receiving the box mentioning that and the message I got back was: "Your first order with us contained two bottles of hair color. One bottle for your roots and one complimentary color refresher for your ends. This was to ensure your first application of hair color was seamless from root to tip. And your future orders will contain one bottle of dye to use as a root touch up. If you love the Custom Ends Refresher for your long thick hair, you can always log into your account to add it to your Plan. You can even select if you would like it to ship every 1, 2, or 3 orders!" So I thought, ok, they read my email, I guess I should be good. Well I was wrong, color was blotchy and did not stayed in my hair. After 1st wach its like everything was washed away. Which would make sense if I didn't had enough product in my hair ... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Angelina, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best hair colorI have had received 3 orders from e salon before and the color was good but not was I was looking for. I spoke to Mindy a color specialist and she adjusted my color to a light brown with a hint of red and a hint of gold. It is the perfect color, just like I used to have many years ago. The product is awesome and shipping is super fast. I have bought hair color from the store before and they fade so fast. This color stays for almost 12 weeks before slightly fading. Thank you Mindy for giving me the perfect color, thank you so very much. 20 of 22 people found this review helpful. Did you? |