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Custom Color Set
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66,713 Verified Client Reviews |
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color adjustment on 2nd orderThis color is absolutely perfect. Thank you to my colorist, Stephanie!!!! 1 of 1 people found this review helpful. Did you? |
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Great colourGreat colour, I was nervous but am a total convert from 6 weekly salon visits at nearly £100 per time. Only downside is that being on a plan does not attract free shipping. If I’m displaying loyalty, would be great to have that perk. 0 of 0 people found this review helpful. Did you? |
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Okay.Color way too dark, very dark brown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Barbara, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull and lifelessI wanted some of the brassiness to go down and what the result was is a very dull grayish brown looking color. I had actually noted that my first color was probably the best and to go back to that one. I do not recommend ASH to anyone that is a light blonde. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Julie, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
EXCELLENTEasy to apply even coverage, covers greys, long lasting. Many compliments, received on my hair colour. It looks natural and I am so very pleased I gave this product a go. I did have to tweak the colour, second time around as it was too warm a tone but this has been done and is now just right for me. Instructions are brilliant and the guidance and product gives you the ability to benefit from a more professional finish. A big thumbs up from me !! 2 of 2 people found this review helpful. Did you? |
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Nice colorThe reason I gave a rating of 3 is because the color only lasts 3 to 4 weeks. I was hoping for at least six weeks. Doesn't cover gray 100 percent. Positives are good customer service and everything needed is in the box. It is pricey because you have to add shipping cost. Honestly I get the same coverage from Clairol's nice and easy at half the price. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorHi, The color I chose is not covering my gray hair. Is there a way you can do something about it. I love the ash brown, it’s not too hard on my face, but I need my grey hair covered. Thanks for your help. Sincerely, Eloize 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEloize - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover grayI love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars 1 of 1 people found this review helpful. Did you? |
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Brilliant will always use!I am in my 30s never coloured my hair before, had lots of greys coming through, was very nervous about dying my hair as I love my natural colour, I sent a picture and explanation about my natural colour- the colourist got it spot on - everyone has commented how it looks like my natural hair colour! And covered all my greys! The instructions were easy to follow, all the kit included was great! I will always use this to colour my hair- amazing results - hair felt glossy after the treatment and following hair washes as well! Love it! 14 of 14 people found this review helpful. Did you? |
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Customized perfectionWhat a great way to get a professional color for such little cost. My e-salon consultant was helpful, and responsive when I had questions. The packaging presentation was a total surprise! I felt very special seeing it so personalized! I’m loving my color and I am saving hundreds of dollars. Thank you 7 of 7 people found this review helpful. Did you? |