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Custom Color Set
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66,655 Verified Client Reviews |
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WowJust wow. 0 of 0 people found this review helpful. Did you? |
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Beautiful colour and excellent customer serviceMy first colour kit was good but not perfect. I received a roots colour and an ends colour. The ends colour was beautiful. Just perfect! It has also has been impressively long lasting for a demi-permanent. But the roots colour just didn't have enough coverage or intensity for my untreated root hair, so I made a request for a colour adjustment via the website. I am really impressed by the phone call I received. I sadly forgot to get the name of the person I spoke to, but he was incredibly polite and helpful and made some suggestions for improving my colour kit. I look forward to trying it, and am very pleased with the level of customer service. 0 of 0 people found this review helpful. Did you? |
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Color treated hairIt was very similar to my actual hair color, just a little darker than my natural. I still loved it though! =) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaclyn - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Tweaking works!I loved the previous mixture I received from eSalon, but my grays were a little challenging. After talking to a color specialist, they adjusted it and it was spot on. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Easy to use and beautiful resultsThe pandemic drove my hairdresser of many years into retirement, and I started coloring my own hair. I tried another company but their customer service was poor. ESalon not only has great customer service, the product is better quality and less expensive. Score! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
It didn't workI was so excited when I receive my color. But It didn't turn out the way how color it supposed to be. My front hair was colored but the rest isn't. So I had to rush to the nearest cvs just to get it done. It's a waste of money I am very disappointed 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGissele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI currently have medium/dark brown hair and was looking to go red. Since my hair was died dark (last color 1/2020) I was told they couldn’t take it much lighter, which was fine. My end result, however, is bright red roots and the remainder the same color as before. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
too dark for meIt would be better if it was a little bit lighter ,it's too dark, too coper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie C.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
haircolour was not for methis colour was too harsh on my head and hair tok much ammonia in product, not for me unfortunately 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertslynsey B.- We appreciate your feedback here at eSalon! We apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fabulous concept, great service, ok colorI absolutely loved the customer service and the attention to detail to ensure I knew how to do my own color. Unfortunately my color wasn’t the best...I don’t blame the color specialist and this was fun to try, but I will still be searching for a color for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharman - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |