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Custom Color Set
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66,655 Verified Client Reviews |
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Not what I wanted.I’m having a hard time getting a good color match. The product is easy to use at home but the color is not right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too redm\not happy with the red tones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
MehHair color ok a bit dark and it doesn’t seem to give me the same increased body as when I get it done in a salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not what I had hopedI tried this one time. Although they were willing to change the color match, that wouldn't change the fact that the color faded out in less than a week. I have used home color for years and never had that happen. Will not use this again. Two stars (not one) for the cool kit and quick response to concerns. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback. |
the red mahogany showed up in splotches...the redmahogany showed up in splotches on my head and very reddish on my part and grey areas not cool. on the ends it lightened my hair just a scosh not cool. i have brown/black hair from various nationalities in my ethnic background. sorry but this looks like drit! i need a shade that goes with my brown/black hair that will make my sparkling blue eyes pop out at you! help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour did not lastThe colour lasted only a less than a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn Marie H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not last to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Coverage is greatI love the ease of this system! My color is beautiful. I went to my stylist for the first time in 18 months for a hair cut. She was so pleased with how my hair felt and how beautiful the color was! I am so happy that she wasn’t offended! She has been doing my hair for over 10 years! 0 of 0 people found this review helpful. Did you? |
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So simple and professional quality!I am no stranger to salons and home dye kits. This lot has the benefit of both all rolled into one! It was fun, affordable, and a overall great product! Contemplating never going back to a salon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
So happy I signed up!I just used my custom color and am so happy with the results! Will definitely stay with eSalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
I am convinced!I was a firm believer that a salon is the only way to color your hair. I've been coloring my hair for 20+ years. Thought I'd give esalon a chance - cause saving $100+ every 8 weeks during a pandemic was appealing. So glad I did - It was super easy, their directions make it all so user friendly! My hair looks fabulous and is silky and shiny. I'm in love with esalon and my personal colorist! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |