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Custom Color Set
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66,713 Verified Client Reviews |
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Love itVery easy to apply, great quality, 100% grey coverage on hard to cover grey! Definitely recommend 6 of 7 people found this review helpful. Did you? |
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Easy, good color coverage, just not the color I wantInstructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Elysia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can you say BRASSY?Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Cecille, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custome colorLove,Love my hair color, I finally found a company that made my perfect color😁😁 8 of 9 people found this review helpful. Did you? |
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Perfect colourI’m very happy with my custom colour. It’s the perfect shade without brassiness. 2 of 3 people found this review helpful. Did you? |
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Sent my roots orangeThis colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Claire! We are sorry to hear your color turned out orange. Please check your emails, we got back to you to help you further. |
Did not color my grey hairDid not color my grey hairs. I left the color on an additional 5 minutes as well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not fully covering my gray white hairUpdate: After a day of coloring my hair (8/12/24) the color was totally washed out and I felt I have more gray hair. I wished I can send you an updated pic and vid of my hair to correct the color before sending to me again. I followed all instructions including time but still not covered with the color I received. Felt it just wash the color away when I washed my hair. Tried for the 2nd time and still the same. After the 2nd order, I stopped already. I really like to use it because very convenient and easy to use but the color I think not suitable for me. 0 of 1 people found this review helpful. Did you? |
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Chestnut Brown HappinessSamantha, just wanted to let you know how happy I am with the outcome! Love the color tone and the even coverage to what seems like almost a warm chestnut brown color. The instructions are clear and to the point and the application process easy enough, even for a beginner like me. I forwarded the results to all my friends and they Loved it! Thank you so much. 8 of 9 people found this review helpful. Did you? |
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AmazingI love my hair colour!!! Exactly what I was looking for! 3 of 4 people found this review helpful. Did you? |