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Custom Color Set
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66,637 Verified Client Reviews |
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...I got the medium blonde ash, my hair is now dark grey/black and my roots are so orange I cannot fix them, very unhappy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJade M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleTerrible. I am notifying my credit card company not to charge to you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ok for the priceLoved the packaging. Color turn out was close to what I was expecting. Grey coverage was not very good. I dont feel like it gave me full coverage as I still had a lot of grey after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not worth the moneyDidn't even last 48 hrs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Done paying salon prices!!!Ok...I'm a VERY picky person when it comes to my hair.....because my hair is very fine...so.one bad dye job or haircut can effect me for a long period of time....you ladies with thin hair know what I'm talking about!!!! Let me tell you....DONT BE AFRAID!!! I already did the test for us thin haired ladies...😉. My hair.looks so healthy vibrant,FULL!! THE COLOR IS AMAZING...so much that my expensive hairdresser advised me to keep coloring at home!!! My hair has never been healthier!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValarie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great home hair dyeTried this product after seeing it advertised on Instagram. I didn’t want to start going to salon to dye my hair to cover greys as I just wanted something as close to my natural colour as I could get it. The colour matches great. Felt my hair looked a lot shinier in comparison to using standard box dies. I will definitely be keeping up with my subscription. 0 of 0 people found this review helpful. Did you? |
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WONDERFUL PRODUCT !!!I was so surprised and pleased by the professional quality of this product. Also the contact your colorist maintains through email to make sure you are happy or just checking to see if you need any special improvement with your color...such as more gray coverage !!!! COMPLETELY AMAZED !!!! The shampoo and conditioner they send you with your first purchase is awesome !!!! I will not go back to a drugstore brand. Definitely less expensive than the salon and easy to use...LASTING POWER !!!! Hey... my boyfriend dyed his first head...MINE !!! That's how easy it was !!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color, coverage and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Fantastic productI had two colours, one for the roots and one for the rest of my hair. I can honestly say it came out like I had been to the hairdressers only my hair don't feel dry and feels nourished. Would highly recommend. 0 of 0 people found this review helpful. Did you? |
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Soft beautiful colorThe color I received was chosen by the hair colorist and not by me. I followed all the simple directions and just loved the color selected for me! My hair was soft and manageable and smells great! Will use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your custom color results! We look forward to the next opportunity to delight you! |
New ingredientsI like this new ingredients. The mix is thicker and does not drip at all. After washing, my hair is softer than before. I like the hair color too. Overall, I can tell the quality of color set has improved. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGracy - We're so happy to hear that you're enjoying the new enhanced formula! We truly value your feedback and look forward to hearing from you again in the future. |