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Custom Color Set
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66,566 Verified Client Reviews |
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Love it!!Looks so natural and covers my grays! Thank you!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and coverage! We appreciate you sharing, and Happy Coloring! |
Doesn't hurt my hair.This a great at home product. Easy great grey cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Happy Coloring! |
Very nice colorThe first time it was not really the color I was looking for. After some contact with the customer service, they adjusted the formula and I am quite happy with the result. It is a nice color, even my hairdresser complimented on my color last time I went to cut my hair. 0 of 0 people found this review helpful. Did you? |
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First timeLoved the ease of order n application Sadly coverage of my greys wasn't great 0 of 0 people found this review helpful. Did you? |
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Okay but wouldn’t recommendI don’t see this being any better than store bought color. This product did not cover my greys well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray Hair Still ShowingThis is my 2nd time ordering your hair color and unfortunately again, I'm disappointed. I just finished coloring my hair specifically adhering to the directions and my gray hair is still showing up. I understand that not all of them would be covered, but at least a high percentage of them according to your advertising. Now I have to spend more money on either another product or at the salon. I also purchased the Weekly Retreat. Haven't used it yet, but I'm concerned that it won't work either. Disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color seem weakThis is my second time using esalon. I like the customer service but both times the colors that I got were no where near what I had anticipated. Maybe this is something good for color matching your current color to hide grey's but not so much if you want to change your color. Not happy with my root color or the ends color. Was really hoping this would work and save me time and money at the salon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wasn't the color I expected.Made my hair black not purple that I wanted. Sent me another one but it still wasn't what I wanted. I'm ordering another tho. Back to my original color. I'll Let you know what happens. 0 of 0 people found this review helpful. Did you? |
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Just Horrible...I am really unhappy, this product didn't work at all. I gave one star, just because the chat customer service was very helpful, but if there was a "0" star raiting, I would not hesitate to use it. The color specialist never reach out to fix my color! I was really disappointed, I went from light brown to an ugly dark brown. Now I have to pay to get it fix and go back to my color. At least I gave it a try, too bad they messed me up and the service wasn't that great for the color specialist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreysI don’t think the dye works good 3 days after I dye my hair my white hair show again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoayn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |