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Custom Color Set
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66,566 Verified Client Reviews |
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I hate the colorIt was so Dark cant hardly see any Copper! It’s ugly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not enough and awful colorThere was not enough product to cover my whole hair and my dark warm brown was a jet black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GraysMy grays covered nicely,but after 2 nd wash are back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJonette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatI really liked how the product was packaged and the detailed instructions made it easy to know how to apply. Unfortunately, even following the directions exactly, the root color is Not in anyway a dark blonde , more a medium blonde and looks nothing like the color choice I made online. I would be ok with the slightly lighter color but it also did not cover grey hair in my hair line. Disappointed, canceling auto ship for sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I didn’t receive this orderI never recieved this order and I can’t find a phone number or email to contact. I am disputing this charge 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicki - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee! |
The Color is BeautifulThe color is beautiful but it doesn’t last long at all. No matter how long I leave the dye in or how much I saturated my hair while coloring the color bleeds out almost instantly. Very disappointed. It would be a great value and benefit if the color lasted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDesiree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Consistent natural looking colorMy hair is one consistent color that matches my natural shad. It did a great job covering my gray roots. Customer service is fantastic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
AmazingHaving used lots of different home colouring before I was pleasantly surprised with e-salon. Not only do the tutorials help amazingly ... the colour and condition of my hair since I have used it has been great. Slightly darker than I would usually go it’s been a real success - even hiding those pesky strands of glitter! 0 of 0 people found this review helpful. Did you? |
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An Excellent ProductI was very nervous about dyeing my hair but needn’t have worried. Clear instructions were provided and I was pleased with the colour. 0 of 0 people found this review helpful. Did you? |
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Excellent Custom ColorThe additional color got rid of those “burgundy” hues found in light auburn mixes by Clairil and added in a nice copper mahogany. My hair looks more natural! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re pleased to hear that you’re enjoying your custom blended color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |