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Custom Color Set
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66,591 Verified Client Reviews |
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Good grey coverage.Well, fairly pleased with my colour. Except there are a few bits that look more a light ginger than my expected light blonde. Followed instructions properly too. 0 of 0 people found this review helpful. Did you? |
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Faded quickly and went very brassyBiggest mistake ever in buying this colour. It faded terribly after 3 washes and went really brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedMuch too dark and dried my hair out, very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t really work on my hairI have extremely thick hair and I left the color 45 min just to be sure it really soaks in but a little disappointed I barely see any changes from my natural black color My friends couldn’t tell I had a color at all. I love the whole process of picking your color, the attention to detail. But it’s not going to work for me. I’m a little disappointed I really thought I found the rare gem that was going to save me so much money. I guess I’ll head to the salon in a week or 2... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn t workThis product didn t work in my hair! The 2 time i washed my hair , i could see all the greys again!! No good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria N. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very expensiveThe first color treatment was $11.00. The next color treatment was 27,00+. At this time, this is not affordable to the average retiree on a monthly schedule. Please cancel my order. This is my public request. Susan Kaneshiro 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the cost of your Made For You custom hair color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
...I got the medium blonde ash, my hair is now dark grey/black and my roots are so orange I cannot fix them, very unhappy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJade M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleTerrible. I am notifying my credit card company not to charge to you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ok for the priceLoved the packaging. Color turn out was close to what I was expecting. Grey coverage was not very good. I dont feel like it gave me full coverage as I still had a lot of grey after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not worth the moneyDidn't even last 48 hrs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |