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Custom Color Set
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66,566 Verified Client Reviews |
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Love, love, love the colorThis color does not fade at all. I’ve done two colorings thus far and am very satisfied. When I noticed the grays did not get the coverage the first time, my colorist Jennifer gave me suggestions and options. After making the requested suggestion my hair is beautiful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love my hair colourTurned out amazing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Happy Coloring! |
BrilliantThis product is excellent, easy to use , 0 of 0 people found this review helpful. Did you? |
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LoveSaw a few reviews before I decided to try it and it did not disappoint. Love the color and product doesn’t smell too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Bravo!!What a fantastic job my colorist did for me!! I didn’t really expect my color to be spot on since I was ordering it online. But it is beautiful and better than any color I’ve had in the past. Thank you!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Very handy, but color not quite there yetI really like that the colors are "customized" in that you are not given a higher developer than you need. In times when it's hard to get to the salon, it's tempting to turn to box dyes, but I have always found those cause more damage than is really necessary. The kit does come with everything you need to color your hair at home, but I found the color (medium blonde) to be orangey. I asked for an adjustment, but was sent the same color with more neutralizer, and my hair still looks like it's been in a peat bog for 2,000 years. That said, this is still a better result than I usually had with permanent drugstore dye in times past, and I'm keeping my fingers crossed for my next adjustment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaddy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact via email and will be happy to assist in this process. |
Not the right toneThe colour was wishy washy, more pink than copper mahogany. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSacha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope you will love your new hair color! Please let us know if there is anything else we can do to help! |
Not the colour I asked for!!I said I wanted an ash shade dark blonde. This has made my hair lighter and turned it orange and green at the same time!! I am so disappointed and am going to have to buy a brown dye from the supermarket to fix it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren A. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Needs better grey coverageNeeds better grey coverage ...my grey hair still came thru after coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ConsistencyI like your product very much and having the choice to customize the color is great. My problem is the consistency. I can't put it on using the bottle method, it is too thick and does not come out of the bottle. So I have to brush it on, which is very hard, if you do it yourself, because you cannot do the back. Any suggestions. Thank You Elizabeth Connolly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color consistency did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |