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Custom Color Set
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66,591 Verified Client Reviews |
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ReviewI am pleased with the color that came and look forward to the next one maybe something with a bit more red though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Awesome colorI had requested a bit of a change to what I had gotten as my hair still had an orange tint to it. Which was corrected!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Custom color setColor last doesn’t fade after washing a couple of times 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
My hair turned orangeMy hair turned orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ruined my hairThe color was very nice and ashy. It remained a nice color without turning brassy. Unfortunately a ton of my hair broke off/fell out. I followed all instructions, but my otherwise healthy hair wasn’t having it. Had to chop it short. Stick to the actual salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlik - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Loved the colour but it’s wrecked my hairColour has been lovely and multi toned but particularly since most time I dyed my hair it has fallen out in clumps and is now very thin. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith G. - We appreciate your feedback here at eSalon! We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brad Mondo, Why Do You Forsake MeI thought I could trust Brad Mondo with my life, but he was so wrong about this recommendation. I asked for all over color in black. I followed the instructions to the T, but my roots did not pick up the color AT ALL. The ends were the color I was expecting. I thought I didn't leave it on long enough so I tried again with the second bottle. I left it on for over an hour and still NOTHING stuck to my roots. Now it is even worse because the ends got darker (black) and the roots stayed the same (redish brown). I wish I could post the picture here, it looks like I have roots that have been grown out for years, halfway down my head is a crystal clear line where the color stopped picking up. I'm so sad I did this twice for nothing. How in the world can you put pitch black color on your whole head and have the roots pick up nothing. I am perplexed. I do my hair all the time with Lanza color and this has never happened. Service was great but the product didn't live up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for me!!I could not use the color was too dark and it burned my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expected!I had hopes of this being better than store bought “boxed color.” It’s only been 2 days, the color is washing out completely at my roots. It did not saturate properly to cover my previous color through my ends. Highly dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color Too DarkI had you change it to be darker. Now it is too dark. After it is put on it almost looks black. Please lighten the next order. It needs to be between the first order the the new order. I need a light brown, but not too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDavid - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |