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Custom Color Set
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66,689 Verified Client Reviews |
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Disappointed with the out come of the colourNot happy with the colour that has come out. It’s made my hair jet black and I ordered golden brown. The only reason I ordered online was due to the star reviews this website had. Unfortunately, now I have to wait until the colour washes out and I can re colour my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarshana D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sending without orderFirst they send totally different color than I wished for then they kept sending and charged my card without my permission till one year after the fact . Don’t open account don’t give them your cc 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGhada - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleThe colorist took it upon herself to change my color. Extremely unhappy especially since it came out purple! They are sending some fix, but the simple fact I have to reprocess my hair horrible! A total let down especially since I loved the color I originally ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrissie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a fan this timeI love esalon normally, my last color I received, I wasn’t happy at all. It didn’t cover my gray to good. I have been coloring my hair for years and my Daughter is a hairstylist so I know what I’m doing. I thought this would cover more gray. The color itself I said I wanted more of a mahogany/maroon/red and it wasn’t at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColourI’ve just used this for second time , real great grey coverage . Beautiful colour 0 of 0 people found this review helpful. Did you? |
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I love the colourGreat colour 0 of 0 people found this review helpful. Did you? |
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Colourist did a great job!I was really pleased with the adjustments to my colour. The colourist has taken my message and updated my colour really well. I have been trying to get the right colour sorted for my wedding later this year and I think we have cracked it! 0 of 0 people found this review helpful. Did you? |
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Perfect matchVery impressed with the color match and the quality of color. I’m 4 weeks in and I have no fading, color still looks great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, and your smooth results! We appreciate you sharing and Happy Coloring! |
The colour is perfect!The colour is perfect and lasts even though I've got some red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Coverage lasts longer!This is my 3rd time ordering. The previous colors were too dark for the roots. Hope 3rd time is a charm. The formulation works well and I don't have to color as often. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoni - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection and look forward to your future feedback! |