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Custom Color Set
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66,655 Verified Client Reviews |
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Great productWould like a slightly deeper shade of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Color Joy!I love my color, only thing I’m not to excited about is that my sparse white hairs along the hairline does not color or hold well. It either stays white or if does catch the color it fades quickly.The shampoo / conditioner/ tint is amazing! Keeps my hair silky soft and smells beautiful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlynn -We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Greys still visibleSadly this application did not cover my greys at the root ? It normally does but I have visible greys immediately after - I used the colour on Wednesday and the short wiry greys in my roots are still showing :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy C. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setLove the color but not even close to enough to cover all of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not for my hairThis didn't help with the gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPetra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Disappointed with the out come of the colourNot happy with the colour that has come out. It’s made my hair jet black and I ordered golden brown. The only reason I ordered online was due to the star reviews this website had. Unfortunately, now I have to wait until the colour washes out and I can re colour my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarshana D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sending without orderFirst they send totally different color than I wished for then they kept sending and charged my card without my permission till one year after the fact . Don’t open account don’t give them your cc 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGhada - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleThe colorist took it upon herself to change my color. Extremely unhappy especially since it came out purple! They are sending some fix, but the simple fact I have to reprocess my hair horrible! A total let down especially since I loved the color I originally ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrissie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a fan this timeI love esalon normally, my last color I received, I wasn’t happy at all. It didn’t cover my gray to good. I have been coloring my hair for years and my Daughter is a hairstylist so I know what I’m doing. I thought this would cover more gray. The color itself I said I wanted more of a mahogany/maroon/red and it wasn’t at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColourI’ve just used this for second time , real great grey coverage . Beautiful colour 0 of 0 people found this review helpful. Did you? |