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Custom Color Set
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66,566 Verified Client Reviews |
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Brad Mondo, Why Do You Forsake MeI thought I could trust Brad Mondo with my life, but he was so wrong about this recommendation. I asked for all over color in black. I followed the instructions to the T, but my roots did not pick up the color AT ALL. The ends were the color I was expecting. I thought I didn't leave it on long enough so I tried again with the second bottle. I left it on for over an hour and still NOTHING stuck to my roots. Now it is even worse because the ends got darker (black) and the roots stayed the same (redish brown). I wish I could post the picture here, it looks like I have roots that have been grown out for years, halfway down my head is a crystal clear line where the color stopped picking up. I'm so sad I did this twice for nothing. How in the world can you put pitch black color on your whole head and have the roots pick up nothing. I am perplexed. I do my hair all the time with Lanza color and this has never happened. Service was great but the product didn't live up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for me!!I could not use the color was too dark and it burned my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expected!I had hopes of this being better than store bought “boxed color.” It’s only been 2 days, the color is washing out completely at my roots. It did not saturate properly to cover my previous color through my ends. Highly dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color Too DarkI had you change it to be darker. Now it is too dark. After it is put on it almost looks black. Please lighten the next order. It needs to be between the first order the the new order. I need a light brown, but not too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDavid - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too Dark and PatchyDark Brown dye ended up dyeing my hair black and patchy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color changeIt is not the color I wanted. I put in a color change and didn’t receive the color change this order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
To dark colorIt was supposed to be blonder but it was still a dark color. I really don’t like it and after a couple of washes the grey is back on top again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fantastic colour and easy to useeSalon was mentioned to me by a friend so thought I'd give it a try, very impressed with the colour which was mixed for me from my selections on the website and it's spot on and looks great, really positive comments on the colour from family and friends. Good service and highly recommend 0 of 0 people found this review helpful. Did you? |
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Perfect at Home ColorGreat results. Love the color and the way hair looks and feels. No nasty smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacque - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing and Happy Coloring! |
SatisfiedI have been very satisfied with this product and I hope to continue to be so 🤞👩🦰👍 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsG Dale - Thanks so much for your feedback! We are so very happy to hear that you have been very satisfied with your customized eSalon color! We appreciate you sharing and Happy Coloring! |