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Custom Color Set
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66,566 Verified Client Reviews |
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E SalonI'm Sold the best Color covers every bit of Gray..Color does not wash out like other colors did I'm on Automatic Delivery 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Left my hair so soft and niceI love this product it was my first time trying it....I don't know anything about dying hair but it was easy. The only bad thing is it didn't really cover my grey hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color but ...I love the way my hair looks after using the personalized color but now that I've ordered a new shade I'm starting to wonder if they are actually hair stylists. They only ever send 20 vol developer and since I went darker the roots ends color definitely should have come with 10 vol or less to better save the integrity of my hair. Other than that though they are easy to communicate with and my color looks great! 13 of 14 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
TOO DARK- AGAINNEW FORMULATION IS STILL TOO DARK. FOR THE THIRD TIME. CANCELING MEMBERSHIP. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ReviewI am pleased with the color that came and look forward to the next one maybe something with a bit more red though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Awesome colorI had requested a bit of a change to what I had gotten as my hair still had an orange tint to it. Which was corrected!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Custom color setColor last doesn’t fade after washing a couple of times 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
My hair turned orangeMy hair turned orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ruined my hairThe color was very nice and ashy. It remained a nice color without turning brassy. Unfortunately a ton of my hair broke off/fell out. I followed all instructions, but my otherwise healthy hair wasn’t having it. Had to chop it short. Stick to the actual salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlik - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Loved the colour but it’s wrecked my hairColour has been lovely and multi toned but particularly since most time I dyed my hair it has fallen out in clumps and is now very thin. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith G. - We appreciate your feedback here at eSalon! We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |