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Custom Color Set
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66,713 Verified Client Reviews |
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made my roots darkerHi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Medium brown which was Not for my hair unfortunately.My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalya, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible terribleAbsolutely want to shave my head after color master adjusted my color. Horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help! |
It’s a nice colorI like the color overall. My ends always seem to be lighter than the top. 1 of 3 people found this review helpful. Did you? |
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Very happy with product and results.I love this colour and the ease of use! 0 of 1 people found this review helpful. Did you? |
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Love the colorI love the color but I don't think it covered my grays very well. They are already showing and it's only been a few weeks! Other than that I love it! 0 of 0 people found this review helpful. Did you? |
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Semi-permanent colorSeems to be a permanent color. Extended follow-up coloring. Never faded out! Gray showing at the root.. Color was also a tad darker than I would have liked. Unsure where to go from here! Any suggestion or advice is greatly appreciated! Sincerely, Charlotte Shehulski 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Excellent SupportLove my new colour and my colourist was so helpful in finding the perfect shade for me. The colour is vibrant and muti-toned, unlike the flat colour of a box dye. eSalon is a great service with a really supportive team. 5 of 6 people found this review helpful. Did you? |
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Great grey coverageI love this product. It has great grey coverage and it doesn't hurt my scalp. 5 of 6 people found this review helpful. Did you? |
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expensiveI had a positive experience with this product initially, as it was reasonably priced at first. However, I was surprised by the automatic subscription feature, and the price for later purchases is quite steep. Offering discounts for returning customers or subscribers might be good . 0 of 0 people found this review helpful. Did you? |