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Custom Color Set
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66,591 Verified Client Reviews |
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It works, amazing color, easy to useI have been an eSalon customer for a few years. Prior to eSalon I would visit a beauty store, find my color and buy all the necessary other items to color my hair True, eSalon does cost more. (it comes with everything you need, plus mailed, no need to out and purchase.) The difference in the color from local beauty store vs. eSalon is eSalon has tailored the color specific for ME! Instead of a 6R, I have a multi-color combination specifically created for me. When I get my hair styled I will hear multiple comments "how gorgeous my hair is." I smile when I hear customers say "I want the color she has :). " Often when I am out shopping I will hear "love your hair color." I smile and say thank you. (Only I and my eSalon expert know that the color is supported by eSalon color.) The color looks natural. My hair shines. Looks full and healthy. I appreciate the expert's on eSalon. My color can be deepen in the fall easily. Great Product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Beautiful colorIt took a few tries but we finally got the colour right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAleksandra - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Color is awesome!I am very satisfied with the new shade that was made for me.. but now one week later I had to write to you to tell you that my color totally faded and dull and washed out! I’m very disappointed .. I will send you a photo .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Perfect!I had an issue with my previous color being brassy but they addressed that immediately and I am now loving my color!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Too dark too much ammoniaEnd result was not bad but the color was darker than the picture shown way darker and it had too much ammonia.I do keratin treatment so I rather have it with less I will skip the next order for now. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
faded in two weeksmy colour has faded and grey coming through already..I followed the instructions to plan, very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not really good colorMy color it was not near what i want it and my roots turned out to a different color . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYamila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the Colour!Loved the colour but got a bad allergic reaction from using this product. PPD was the culprit. Shame as I thought it was good value for money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah D. - Thank you for reaching out to us here at eSalon! We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not as goodDisappointed with colour this time, was told I would receive a second colour for free to achieve the look I asked for and it didn’t come. I have cancelled my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda D - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Would like it lighterHad a copper tone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |