|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
DisappointingUsing it for the first time. Very disappointing but it did not cover all gray. Which I don’t really have a lot gray . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nothing like advertisedThe color came out nothing like advertised. I will not be continuing with this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsUd - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color did not cover my graysI had them add additional coverage for my grays but the color never covered. This was worse than any box color. My salon always got them covered so this is NOT like a salon. I don't have a lot of grays either. It may work for some but not for me 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorEver since the color was sent too dark, they have yet to send something to correct it. My hair should be red not brown with red undertones. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
RegretMy color turned to be yellow/orange not an ash blonde as promise. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMalgorzata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color two times in a rowI ordered a golden blonde and twice I have received a dark brown. They just can’t get it right 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Changing colourI have blonde hair and wanted to go an Auburn colour was always to afraid to do it but took the plunge with esalon .Got to admit the team got my colour absolutely perfect just what I wanted .Love it Def recommend esalon 0 of 0 people found this review helpful. Did you? |
|
Amazing colourI tried this for the 1st time last month, when it arrived I was super impressed with the professional appearance of the set and the attention to detail. The instructions were straight forward and application was easy. I loved the colour and how soft my hair was! My only criticism is that my grey came through within 2 weeks but I'm yet to find a dye that hasn't. Great service thank you especially for people like me who have a phobia of hairdressers this has helped me get salon hair at home 0 of 0 people found this review helpful. Did you? |
|
WowI was using a well known brand for a year and recently switched to eSalon. It was incredible. I feel like I have stepped into my salon when I use this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsG H - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Game ChangerI have dark really thick brown hair and have been using box colours at home for years, but I found as my roots became increasingly grey the colour started to become brassy at the roots before I was due to retouch my roots again. I had seen the online adverts for E-salon during lockdown and decided to give it a try. I was really surprised just how much better the quality of my colour is. The colour is nearer to my natural colour. I like that it can be tweaked with your personal colourist should I require it and the best part is the fact that the colour is more consistent all over my hair and it holds right up til I due my next root touch up, NO MORE BRASSY ROOTS AND DARK ENDS!! 0 of 0 people found this review helpful. Did you? |