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Custom Color Set
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66,655 Verified Client Reviews |
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The color did not cover my greysI applied the color but it seems like it offered less coverage. The greys are still visible and soon roots also start showing up. Last time I applied I got itchy scalp and dandruff du to harsh chemicals 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMohu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Completely wrong colour, wouldn’t wash outThe box and presentation was great, was really impressed and excited to get started. The dye smelt a little fishy but was easy to apply. Once the timer went off I spent over an hour trying to rinse out the colour, it was impossible. The water still wouldn’t run clear and I gave up before I broke my neck holding it under any longer. When I dried my hair I realised the colour was so unnatural and like a bright purple/red! I asked for brown/auburn. I’ve honestly had better results from a drugstore brand. I was so so disappointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatriona B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colorI try to get a light color and the color came out dark and my Grey's are showing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color matchingSo to start, I would say I was a little upset my order was way late. I was patient and did get another order shipped out after they contacted me about it. Which was nice that they asked if I had received it yet or not. Customer service was great and my questions were always answered within a few hrs it seemed. The product itself is good. I like the color I got and they did a fabulous job matching ( I have dark brown hair). I tried both ways of applying and prefer putting it in a bowl and using the brush. That’s about where the issues started for me. It says to fill bowl or bottle up with water and pour on head in the shower and rub that in. Well when you do that the product goes everywhere. I happen to have an all white shower curtain and it got on it. 🤦🏻♀️ The next time around I used my shower sprayer and just bent over the tub. It was better but still made a mess. I’m thinking this step is just going to be messy. I didn’t care for the shampoo or conditioner. The results are good. I wouldn’t say my hair looks like it does after my salon visit. My hair definitely wasn’t as shiny or feel as soft. Actually seems like it might be a bit frizzy but I won’t blame that on the color as of yet as I’ve only used it twice. After I thought about it, it’s cheaper for my colorist to do it because she gives free haircuts. All in all if you can’t get to your stylist then this product maybe a good choice for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Fantastic! Update on new formulation.Bravo eSalon! I just used the new formulation. It is definitely an upgrade, creamy, beautiful color. I noticed a vast difference on my hair. Having used the old formula twice, I wasn't sure I wanted to continue as my hair felt 'treated' in a not good way. This feels like a lovely conditioner, color all in one. I am very happy and will continue. The color is much gentler and truer to natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Just what I wantedI love, love that it looks so natural and enhances the look of my ringlet curls and gives shine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Love this colourThis colour is spot on! Thank you! 0 of 0 people found this review helpful. Did you? |
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RootsAn excellent product. Easy to apply and best roots coverage. The color was a perfect match 0 of 0 people found this review helpful. Did you? |
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Love this colorWas really impressed with all the extras that come with the kit. Easy to apply. Color results perfect. Just reordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great qualityI am pleased with the quality of the colour, it isn't drying and has given lasting vibrant colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |