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Custom Color Set
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66,655 Verified Client Reviews |
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Back to natural at lastReally impressed with the eSalon service. As much as I love my hairdresser, I have found the cost of having to have roots done every 6 weeks has become too much. I'd used a semi-permanent shop-bought dye part way through lockdown and have always resisted doing a permanent at home colour myself as find my hair ends up with too much red in it and/or can go far too dark. After filling in the online questionnaire and selecting my colour, eSalon contacted me to say they thought the shade I had chosen might be too warm so had toned it down. I did the colour last night and am really impressed. While I think it might still be slightly too warm, the result is the closest to my natural mid brunette that I have been in years (I went for a Medium Brown 20VOL with Pearl). The colour is really even throughout and all my greys (of which there were A LOT) have gone. Only reason it's not a 5* review is the smell of the 2nd bottle. Oh my days!! It was such a strong ammonia smell when I mixed it. It made my eyes water. Thankfully this hasn't lasted & it's a lesson learnt to have the bathroom window wide open next time. 0 of 0 people found this review helpful. Did you? |
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AllergiesProduct is actually good I love the color result. I’ve got a bad rash with this hair color my ears and neck as well as my scalp is red and burning very bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Great at home optionStarted using esalon when Covid closed salons here. When salons opened back up, I kept doing esalon since it’s a much cheaper alternative & the color looks good. I find the process time consuming & a bit messy but worth it for the savings & end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Best colour I have ever hadSalons just never got it right !! But esalon got it perfect !!!!! 5* never going back to salon again 0 of 0 people found this review helpful. Did you? |
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ConfusedI liked the hair color. But I thought I was ordering Madison Reed. I used that before and that was what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! Keep an eye on your inbox for more details regarding your concern. |
Not what it used to beI love the color, but... color fades faster than it used to & product does not give hair the shine it used to. Please go back to the original eSalon product it was amazing. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSamira- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Custom color no goodCustom hair colour great price but that's all. My hair was orange instead of a lovely burandy red. A big bunch of hair also fell out. Product very strong and eyes watered from the smell. Happy with shampoo and conditioner but won't be purchasing colour again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the red I wantedThe colour is too light, not as deep and vivid as I wanted. Makes me look more ginger than anything. I will upload a picture to show what i was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You are better off buying a box from the store!It does not cover grey hair, my roots are way lighter than the rest of my hair, and the color is not what I expected. eSalon said that there would be a hint of violet, but it's more like burgundy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color updatedColor updated to have more gray coverage and it’s a totally different color. Made roots practically orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |