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Custom Color Set
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66,615 Verified Client Reviews |
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Great at home optionStarted using esalon when Covid closed salons here. When salons opened back up, I kept doing esalon since it’s a much cheaper alternative & the color looks good. I find the process time consuming & a bit messy but worth it for the savings & end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Best colour I have ever hadSalons just never got it right !! But esalon got it perfect !!!!! 5* never going back to salon again 0 of 0 people found this review helpful. Did you? |
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ConfusedI liked the hair color. But I thought I was ordering Madison Reed. I used that before and that was what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! Keep an eye on your inbox for more details regarding your concern. |
Not what it used to beI love the color, but... color fades faster than it used to & product does not give hair the shine it used to. Please go back to the original eSalon product it was amazing. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSamira- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Custom color no goodCustom hair colour great price but that's all. My hair was orange instead of a lovely burandy red. A big bunch of hair also fell out. Product very strong and eyes watered from the smell. Happy with shampoo and conditioner but won't be purchasing colour again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the red I wantedThe colour is too light, not as deep and vivid as I wanted. Makes me look more ginger than anything. I will upload a picture to show what i was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You are better off buying a box from the store!It does not cover grey hair, my roots are way lighter than the rest of my hair, and the color is not what I expected. eSalon said that there would be a hint of violet, but it's more like burgundy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color updatedColor updated to have more gray coverage and it’s a totally different color. Made roots practically orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Too redI wasn't too keen on the colour ,so I wouldn't use it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not likePlease cancel further orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |