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Custom Color Set
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66,637 Verified Client Reviews |
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Great package!If I could change one thing in the sun my hair has a red hue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeAnn- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Very easy to use and fantastic resultsLike many others, I am struggling to keep up with my hair color during the prolonged lockdown. Last year, I had a disaster attempt with a box dye, even though I thought I had the correct shade, so this time I decided not to risk it. I like the feature where you can upload your own photo and get a custom mix. The box arrived fast and with everything you need (except a bow, but I already had that). I enlisted my husband to help me out with the back of my head, took us a while to get the sectioning right but the result is fantastic for a first try! The color is very vibrant and fits exactly the shades I already had (not easy when it comes to red/copper tones). My grays are covered very naturally, they didn't get extra "bright" like it can happen sometimes, even when the hairdresser does my hair. The hair feels soft after the application and you can tell that this is a very high quality hair dye. 0 of 0 people found this review helpful. Did you? |
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Solution is thickI liked the color better but the solution is so thick I have a hard time squeeze if the bitter ( I have arthritis) maybe include the brush this time it wasn’t included also I like the shampoo do you sell it separately 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beautiful ColourInitially I thought it would be a bit dark - but it is perfect love this colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBek - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
ColorWrong color darker than normal. I already sent one in. I wasn’t happy with the coverage my gray still was showing thru 0 of 0 people found this review helpful. Did you? |
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LaboriousI tried this and it took longer than putting any other hair colour on. This I could live with if it wasn’t for the fact that the end result was a horrible colour and my hair felt like straw. The only good thing I can say is the conditioner smells lovely and goes on with the promise of shining, great feeling hair. This wasn’t the result sadly. All in all I found it not something I would ever use again or advise others to try. I’ve asked to unsubscribe from emails but I still get them. Maybe after reading my review you will stop contacting me. I will never use your products again. Oh, one more thing, it didn’t even cover all my grey hair, which isn’t that much but at the sides so noticeable. Sorry, but you asked for a review and I gave you my genuine thoughts and experience. No offence to ginger haired people but this isn’t the colour I asked for. Thank goodness for colour removal products. An expensive lesson learned. You say not 100% satisfied it’s on us! I would like you to refund me for the order as I am not satisfied at all. I hope you are honest enough to stick to your guarantee of refund if not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGood morning! Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not trustable colour...After the second wash my hair actually turned out medium brown! The ends are darker, what I ordered it was a medium copper colour but defo there’s something else as well in it! Not at all happy with this shit result, I will need to look for a top hair colourist and explain the situation that who knows how much will cost me! Am convinced the hair colourist did not listen to my hair colour wish and just put in the bottle whatever was over left! Not fair at all, disappointed, my hair desire was medium copper, but this hairdye does not contain copper at all!!!! Learned my lesson, never again!!!! Listen, ask questions, get into details, don’t just rush to get the money because is not worth at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsImola- Leah N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What color?This did nothing for my hair except leave it with an orange tint. I specifically asked for light ash brown with no brass. I do not recommend this if you're trying to avoid orange brass. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HelpThis shade made my hair too red. I want my hair to be lighter not darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DO NOT GET THIS PRODUCT! TURNED MY HAIR PURPLE!!!!The custom color that I received turned my hair a magenta purple-ish pink color. I was nervous to use this product for the first time so I followed the instructions exactly. The dye did color my hair, but the color mix they sent was completely wrong. As soon as I saw that my hair was not the correct color I instantly called them. They offered to send me a new custom color correction kit OR to get a full refund. I told them that I had an important meeting in 3 days time and needed the color correction kit FAST! They assured me that they would offer me the priority shipping to get this color correction as soon as possible. They do not offer overnight shipping (although I think that they should for these types of emergency instances). So here I am waiting for my new custom color kit. It's been 2 days and IT STILL HASN'T SHIPPED! The lack of customer service and care by this company is appalling and in the meantime I've been walking around with my purple hair. And to have this important meeting with this purple hair. Gulp. I'll never use them again! Please be very careful about putting anything on your hair form this company, because if it's wrong, they don't care. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |