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Custom Color Set
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66,713 Verified Client Reviews |
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Doesn’t last.The color faded quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Too DarkMy color is to dark please adjust. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nailed It!A special thank you to Alexandria, my colorist, who read my concerns, made the appropriate corrections and created a color formula that worked beautifully on my hair. 1 of 2 people found this review helpful. Did you? |
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DisappointedI was hoping to touch up my ginger roots. Usually i go to the salon and get a nice orange like ginger color like really nice red head. And now I just fucked up my hair with this custom color. I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown. You can still see where i had my grown out roots and overall it’s not at all what i requested. So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲. Definitely do not recommend for ginger colours. Maybe for brown or black but still it’s just like a normal box die and feels like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSimona Katarína H. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Tried it twice, wasn't niceI got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalya, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I never leave reviews and I am!Literally. I can’t keep up with existing and raising children long enough to write a review and I’m stopping my workday right now to write this because this is literally the best company I think I have ever worked with. I needed a little tweaking to my color, and I easily figured out where to submit that l, and a real live hair consultant CALLED ME on the phone like real life lol. Amazing. This has been a game changer, and it’s really not THAT hard to do. The kit makes it as easy as humanly possible. Get one of those trifold mirrors if you really want to “paint” it on, or just do what I do and put the gloves on and free-for-all it. Works just the same for me. Again, thank you for being the real deal. 11 of 12 people found this review helpful. Did you? |
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Thrilled with the resultsI am 100% thrilled with the results. I'm full grey & could only get my hair dyed in a hairdressers. Anytime I used a box dye the greys would turn pink. My colour is so rich and shinny. I will definitely be using this service again. 9 of 10 people found this review helpful. Did you? |
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So happy with the resultsTried this for the first time, it came out amazing!! Really easy to use and my hair feels soft and healthy!! So happy I found your product!! 1 of 2 people found this review helpful. Did you? |
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ColorEasy to use and everything provided. Great instructions to follow 1 of 2 people found this review helpful. Did you? |
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Spectacular colorColor is a fantastic match. Instructions were specific and easy. Will change review to 5 stars once I see how long color lasts. Great experience so far. 1 of 2 people found this review helpful. Did you? |