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Custom Color Set
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66,713 Verified Client Reviews |
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Previous dye not rightThe 2nd to last dye was messed up, I told you and you sent me a free one. My hair has not recovered and is falling out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeAnne - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Wrong colourHi, I am so upset about the color, it could have been mixed somehow while being prepared. I ordered Copper color. The result was unbelievable - my hair now is dark brown instead of copper. Egidija 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEgidija J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
VERY DisappointedIt did not cover my gray hair well nor is it consistent colour throughout. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
First time userI ordered a dark plum color. The results were not even close. Also, I didn’t have enough product for my long hair. Bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Felt luxuriousTruly personalized! It is so custom that I felt like I was getting a service for the rich and famous. LOVE IT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Color was trueEasy to use and the color was as pictured. I have used other brands and the color was always too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing and Happy Coloring! |
Hair colourVery good colour match. Lovely shampoo and conditioner 0 of 0 people found this review helpful. Did you? |
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Love it.Absolutely love these products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Perfect!The color is great! It's very easy to apply! When you have the right color, you feel the difference. Highly recommend to give a try 😃 I L💖 it ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmanuela - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Why didn’t I try sooner!?Love my custom colour! I’ve had so many compliments about it. Thank you so much! 0 of 0 people found this review helpful. Did you? |