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Custom Color Set
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66,689 Verified Client Reviews |
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Previous colour didn’t cover the grey rootsThank for your help and advice, I left my colour on for longer , 40 minutes and the colour took much better , I am very happy with the results . So thank you again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda O. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Esalon hair colorIt's 3 weeks since I colored my hair, and I have to say the color is still vibrant. My grays are staying covered longer than the color I used previously. My only issue is the strong ammonia smell when mixing the developer and color together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
AwfulRoots went brown not black even though colour was blue black!!!. Did a patch test and was fine but my scalp is now full of scabs. Have two colours left I can't use waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHazel I. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThis color did not cover the gray around the temple. My hair is not as soft as the other times and I smelled ammonia this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I am really unhappy.The color does not match the sample I chose and isn't close to what I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaskia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough for my headGreat color. However I only had enough to do 3/4 of my whole head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and application! We are so sorry to hear that the color was not enough for your whole head. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
3 strikes your out....I should’ve taken the refund...After having the color adjusted, my hair still isn’t black, just an ugly brownish red. Either the product is defective, the color combination is extremely off, or you don’t sell black hair dye. I rather buy box dye from the corner store, at least my hair would be black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I was sooo excitedI opened my lovely box to reveal a extra surprise and I got a fast response regarding my grays. The shampoo I believe might’ve had a really nice smell to it that it didn’t before. I am so excited I took a chance to try esalon no more standing in a store waiting for a employee to open a lock or having to settle wasn’t isn’t picked thru at another retail store. 31 of 35 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfect MatchMy order arrived quickly in nice packaging. The instructions were easy to follow. The color has lasted longer than expected. This color didn’t irritate my scalp like my previous trips to the salon have. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJaime- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Just love itGreat personal service. Loved being able to see a variety of colours suitable for my hair colour and having advice on hand. It was easy to use and great coverage (I have a lot of grey) and feels so soft and shiny . First class. 💗 0 of 0 people found this review helpful. Did you? |