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Custom Color Set
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66,689 Verified Client Reviews |
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FinallyHad to adjust color a few times but now have better coverage for my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJami - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
a little too much copper in the ends colorThe root color is good, the ends color is too coppery, some parts of it almost look pink. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour choiceI really recommend your colours i just wish i had of added a bit of gloss to my colour instead of matt but il know for next time Thankyou 5 star 0 of 0 people found this review helpful. Did you? |
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too darkthis is too dark for me. I think i need a light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color was not at all what I expected; ended up multi-colored.After my last two colors, which weren't what I was hoping for (first one didn't cover gray at all. I was told it was because it wasn't permanent, so they changed it for the second coloring). This time around, I told them I still needed more gray coverage and that I didn't want the color to be so dark. I got my color and the directions had one color for the roots, which I did, and another color to be applied just below the root line - where I'd applied the root color - and spread throughout the rest of my hair. I followed the directions to a T, wanting to finally have the color I was hoping for. It is SO BAD. The color is not only still just as dark, it now has an orange tinge to it, especially in sunlight. Also, because of the two different colors for roots and the rest of my hair, there is a distinct line where you can see two obviously different colors. I wear a hat almost every time I'm outside now. All I can say is, thank goodness I'm now vaccinated so I can go to my stylist and pay her to fix this. I was very excited at the idea of professional quality at-home hair color, and ended up sorely disappointed. This was a waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the color. Dries out my hair.My color was beautiful, but my hair was so dry and brittle afterward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're truly sorry that our color has not fully met your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Definitley dark blonde not medium blondeAverage colour. Very even tonal finish. Roots nearest scalp are a bit too warm. Overall colour too dark. A medium ash blonde....looks far more like a dark ash blonde. Which is a shame, because that's a colour thts very blah. Hair feels really dry and coarse now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBethany K.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the process, don't love the colorWhen my color set arrived, I loved using the product. I thought it was adorable and easy to do. Following the wash out, I feel like my roots are SUPER orange toned and then my ends really didn't show much difference in color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wasn't terribly impressed.The process was more difficult that I anticipated and the color was much lighter than I had hoped. How do I stop the subscription? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sheri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color setI talked to Brianna and told her I wanted a color that they had on their website of a woman pictured. So she asked me to post that picture and to post my picture now currently, I had already posted a picture pre Covid. She said once those were posted she would get my color going and send it out. I was under the impression that she was looking for the pictures and that that would be done. I guess that wasn’t the case. I waited and waited and nothing was done so I called back in and got Pam. She said she was also a colorist. Trying to explain the situation she said she could help, so I trusted her. She said that they would expedite shipping and they did which was great. The colorist ended up being someone else and I didn’t get the color I asked for. I saw that it was medium blonde, I am not medium blonde but then it had extra chemicals that they hadMixed in so I trusted them. You can’t tell until it’s done. I’m a medium blonde now. Was not before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |