|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Gave it 3 stars still not covering gray long enough n color comes out blk. I'm dMy review I really love that esalon hair color does not dry out ur hair that if using other hair color products & I have used many due to drying & breakage. Hair always looks shining & alive not dead dry hair looking like dried dead plants or weeds. But hopeful that we can get excellent gray longer lasting coverage & not turn rest of my hair blk. Thank you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLupe- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Long lasting color that doesnt fadeI have lots of experience dying my own hair with store box hair dyes, but, you get what you pay for. They always start out looking fine but always turn brassy and faded. I saw an ad on Facebook for esalon and I thought I'd give it a try. It seemed like a good compromise between spending $100 at a salon or $10 at a store. I chose the darkest brown color available. It did a great job covering my gray roots (I'm 47 and have thick streaks of gray in front. My hair is also extremely thick.). The color didn't fade between coloring even though I waited two months to order again. The next shipment I requested a change to dark brown mahogany. It came out exactly as I expected it to...dark brown with a mahogany tint. I am happy with this product and I will keep ordering my hair dye from esalon! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
So disappointedI ordered this product mainly for the ease n natural color The first time using this product it didn’t cover the grey just turned it orange luckily I have little grey n thought I probably didn’t wait long enough so eagerly waiting for the second color I have bought new products I received my color made sure I followed the instructions exactly not only did it not color the grey but has left my hair feeling dry n straw like I have very long hair that I’m careful not to damage so I’m very disappointed would not recommend this product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gentle on my scalpTried others but have returned to eSalon because the product is so gentle on my scalp: not drying, doesn't itch. Only wish someone could figure out how to keep red tone hair tones from washing out more quickly! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJody - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
FinallyHad to adjust color a few times but now have better coverage for my gray. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJami - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
a little too much copper in the ends colorThe root color is good, the ends color is too coppery, some parts of it almost look pink. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour choiceI really recommend your colours i just wish i had of added a bit of gloss to my colour instead of matt but il know for next time Thankyou 5 star 0 of 0 people found this review helpful. Did you? |
|
too darkthis is too dark for me. I think i need a light brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFrances- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color was not at all what I expected; ended up multi-colored.After my last two colors, which weren't what I was hoping for (first one didn't cover gray at all. I was told it was because it wasn't permanent, so they changed it for the second coloring). This time around, I told them I still needed more gray coverage and that I didn't want the color to be so dark. I got my color and the directions had one color for the roots, which I did, and another color to be applied just below the root line - where I'd applied the root color - and spread throughout the rest of my hair. I followed the directions to a T, wanting to finally have the color I was hoping for. It is SO BAD. The color is not only still just as dark, it now has an orange tinge to it, especially in sunlight. Also, because of the two different colors for roots and the rest of my hair, there is a distinct line where you can see two obviously different colors. I wear a hat almost every time I'm outside now. All I can say is, thank goodness I'm now vaccinated so I can go to my stylist and pay her to fix this. I was very excited at the idea of professional quality at-home hair color, and ended up sorely disappointed. This was a waste of money and time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the color. Dries out my hair.My color was beautiful, but my hair was so dry and brittle afterward. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We're truly sorry that our color has not fully met your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |