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Custom Color Set
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66,689 Verified Client Reviews |
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Burned my scalpNeed larger ingredient print as I did not see aloe vera in the ingredients until I had lathered my head with your dye. I will never buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheron - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OppositeI requested a lighter brown tone with more copper or auburn. Instead I received a darker brown with mahogany/purplish tone. My hair is nearly black now. I was attempting to help the grays blend better- now they are even more apparent than before. Not happy with this purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The Hair color wasn't what I wantedthe instructions were vague I didn't see how long to keep dye on hair and the color wasn't what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meThis color did not work for me. I prefer to continuing to visit my local salon for future services. Please cancel my plan immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Didn't dye but great CSUnfortunately the dye didn't colour my hair but I am so impressed with the customer service through online chat and phone. The representitives were so friendly and helped offer me a redye kit but I requested for a refund. Really great packaging and easy to follow instructions, definiately a shame for the colouring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with our Customer service. Based on your profile, we see that your concern has now been resolved. Please let us know if there is anything else we can do to help! |
No Hair DyeI opened my box and it’s missing the hair dye. This company used to be great and now it’s AWFUL!!! This is the 3rd time something is missing from my box in the last year. I’ve been a loyal customer and very patient with previous mistakes, but now I’m done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color setI am so happy about this product. I recommend trying it. It doesn't damage hair and gives full shining. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Couldn’t be happierThis is my 4th order with ESalon. I’m so pleased with this color. My hair is not fried and extremely dry as it feels with store bought color. I’ve needed no extra conditioning treatments after coloring with my hair being extremely long and curly. I will be a long term costumer for sure 😁 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great productI'm a retired stylist, I love this. It colors my whites perfectly and it stays colored longer then others. The shine and softness are amazing. I'm glad I tried you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenni - We’re pleased to hear that you’re enjoying your custom blended hair color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Fab colourEasy to use and covered all areas evenly love it 0 of 0 people found this review helpful. Did you? |