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Custom Color Set
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66,655 Verified Client Reviews |
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OMGThis product is totally worthless. Your coloring did zip for my gray hair. I would not buy it again. CANCEL MY NEXT ORDER NOW. I want a rep to call or email me ASAP. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorI wanted a light brown to match my natural hair color but it came out next to black. My roots are very light for some reason and now overall it looks extremely patchy. This isn't my natural color or the color I was expecting and I'm glad I got demi-permanent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Would put zero if i couldOrdered my colour different colour arrived but thought 8 would try it. Vibrant red well I now have purple hair. Contacted the colourist who.insists I ordered this colour so should be vibrant red but it is purple and they don't give a damn. I now for the next 24 weeks have purple and pink hair as the gray coloured pink. I would never buy from them again or recommend they are NOT interested in putting it right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula S.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color satisfactionLoved the color, but its hasn't lasted. The grays around my forehead have started to show and I have not yet shampooed since coloring, I am a African American w/dry hair so I don't shampoo frequently. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My first timeWell, I thought this was going to be an amazing product! And I would not get the wrong color again,or have to deal with going and buying hair color again! Boy was I WRONG!! I WAS SO EXCITED TO START MY COLORING PROCESS. I do have to say that the steps were easy. But after said and done it did nothing to my hair it did not even cover up my Grey hairs and I was very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work for me.It made my hair reddish, not what i was looking for, will stick to a real salon, hey but I tried. Thanks anyway esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gorgeous colourBeautiful colour and my hair feels lovely! 0 of 0 people found this review helpful. Did you? |
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Loved my colourMy colour is just as I ordered, we are 3 weeks in now and is still looking fresh, has not faded. 0 of 0 people found this review helpful. Did you? |
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GreatI love my color. Every time I color my hair with esalon I swear it looks and feels healthier. I get so many compliments about how shiny my hair is. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Perfect auburn!I loved this color. Thank you for making the adjustments to help me achieve my perfect red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |