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Custom Color Set
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66,689 Verified Client Reviews |
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ColourThis is such a wonderful hair dye 0 of 0 people found this review helpful. Did you? |
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Great product but the shipping isn't the best.Great product I love it! Absolutely love it, so 5 stars for that!! but I'm still waiting for it!!! shipped April 6th, when I last checked earlier today, its still in Montana, so its going to be awhile yet considering I live in wisconsin, that's why 3 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We're truly sorry to hear that your order has not arrived! We have reached out to you via email to see what we can do about remedying this situation! We take our clients' feedback to heart and continue to improve each and every day. Keep an eye on your inbox for more details. |
Very Professional!Very professional and cute! I loved the set and will be doing this again but with a shade darker because my hair is just a touch too dark for the shade I picked. Still loved it though. :) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The color was great, but dear God, the fumes!The color was great, but dear God, the fumes! I like the color, but may need to go darker. The one thing that was really notable were the fumes. Much worse than what I had been using. I’m not sure if that will be a deterrent from having me use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you so much for sharing your feedback with us. We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
I love the colorThe color is beautiful! The only downside is that my grey doesn’t stay colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHome - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Loved the color and extra touches but not the smellReally appreciated the effort that went into my color. I found the skin protection oil and the wipe to remove color very useful. Product went on well but I didn't love the smell which was simillar to store bought products. It started to look dull by the third week. So, I recolored at 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIna - Thank you so much for sharing your feedback with us. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Still Too DarkI would just like to go back to my original color. Bright copper and gold. NO MORE DARK BLONDE 0 of 0 people found this review helpful. Did you? |
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UnhappyI have brown hair and requested a dark ash blonde colour, purchased home dye kit and purple shampoo. The instructions told me to apply to the roots first, leave to process for 25 minutes and then apply to the ends for 5 minutes. I was highly skeptical as I know that the roots process much faster than the ends but against my better judgement I decided to listen to the colourist’s advice. As I suspected, my roots have now lightened to a hideous red colour which is completely different from the ash tone I requested and the ends are untouched. Have contacted customer service but haven’t had a response yet. Have had to book an appointment with a local hairdresser and hopefully they can fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarly H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colourSadly I now look like I've got cherry red roots and ginger locks. It looked a different colour when I mixed it but I trusted it to be okay. I'm going to have to strip it and get it done at a salon now their open. Sorry but I'm cancelling my account as I can't risk this again. First time I loved it but its only the second delivery and its so wrong. Photos uploaded to my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never ReceivedHave NOT received my package. Please refund me back please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |