|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Still Too DarkI would just like to go back to my original color. Bright copper and gold. NO MORE DARK BLONDE 0 of 0 people found this review helpful. Did you? |
|
UnhappyI have brown hair and requested a dark ash blonde colour, purchased home dye kit and purple shampoo. The instructions told me to apply to the roots first, leave to process for 25 minutes and then apply to the ends for 5 minutes. I was highly skeptical as I know that the roots process much faster than the ends but against my better judgement I decided to listen to the colourist’s advice. As I suspected, my roots have now lightened to a hideous red colour which is completely different from the ash tone I requested and the ends are untouched. Have contacted customer service but haven’t had a response yet. Have had to book an appointment with a local hairdresser and hopefully they can fix it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarly H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colourSadly I now look like I've got cherry red roots and ginger locks. It looked a different colour when I mixed it but I trusted it to be okay. I'm going to have to strip it and get it done at a salon now their open. Sorry but I'm cancelling my account as I can't risk this again. First time I loved it but its only the second delivery and its so wrong. Photos uploaded to my account. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never ReceivedHave NOT received my package. Please refund me back please. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShannon- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not best for gray coverageMy gray started peeking through very early. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelinda- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Hate the colorIn my profile I said my hair pulled red and I hate red. Dyed my hair last night and it is very red toned. Not happy at all 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Way too darkI am a natural ashy mid-dark blonde... I had requested a dark beige blonde after bleaching out the last brown color and ended up with a more golden brown. Not impressed as I can’t lighten it without getting a brassy mess. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I ordered on line thinking it was Madison Reed but when it came in it was not.I just thought it was a corporate umbrella. I called M Reed only to find out that it was a different company. eSalon also put me on an automatic monthly shipping plan when I specifically said it was a trial. The product was ok. Not as good as Madison Reed which I have since used. I will see if eSalon will refund my automatic monthly shipment. I feel that I was conned. I called the 800 number on eSalon's site. It rang to Redkin Products. Another conn. I will not use e salon ever again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color ReviewThe color didn't completely cover my gray roots in the front hair line I can still see them . This is going on my second week of having the color on! I really didn't notice a difference with the end color so I don't think that would be something extra that I would purchase on my next order, I believe I will try this one more time though! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did Not Fully Cover Gray and Did not Add MoistureSo far I do not see where this is better than a store bought kit. The color did not seem to cover well and it was way too light as eSalon switched the color to a lighter tone. It seemed like it did not have any moisturizing effects. The kit was aesthetically pleasing and well put together so I was anticipating the best. I was disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |