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Custom Color Set
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66,689 Verified Client Reviews |
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Lighten upI requested a lighter brown but it's still on the dark side Im thinking because my last color was a darker brown. Maybe it will lighten up with time. Still a nice color though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I will never use this product again.My hair before using this product was lustrous, shiny, and healthy. I wanted a product that covered my grays and kept my healthy hair. This product did not satisfy me. It dulled my hair. It made my hair brittle and dry. IT DID NOT COVER MY GRAYS!! I would like my money back and cancel my account! This product damaged my hair...it will take months before the damages are grown out. I will definitely let everyone I know as well as the internet know about your terrible product. I am an educator and a perfectionist. I followed the directions perfectly. There should be no excuse for your awful product not to give the results you falsely advertised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ruined my hair colorRuined my hair color from very blonde with dark roots to mousy brown the color is just flat ! Was suppose to be copper brown ! Nothing as indicated in color chart or selected color ! What a dismal disappointment ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedColor only lasted 2 weeks. What the heck 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee and we have noted your feedback for your colorist to review before crafting your next color. Thanks again for your feedback! |
Wish I hadn't used it..used to love my hair colour now not so muchBad points: even though I've posted my picture and explained in my notes what colour I wanted to achieve (basically keep the one I already have) , I still ended up with dark roots I'm devastated. I understand that the actual colour depends on many factors but I used other hair dyes in the past and never had any problem. I used to have nice golden/copper hair and now my roots are very dull. Sadly, I need to use colour hair remover asap :( Shame about the money and time spent, and damaging my hair unnecessarily. Good points: arrived quickly, great packaging, clear instructions, covers grey hair, hair feels in a good condition. Good amount of hair dye, enough to cover full head, shame about the colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarolina R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
what happened?I got no grey coverage. Even on the stuff that's just barely 1/4 inch long. What happened? We followed the steps. Can you help? Mary 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and we have noted your feedback for your colorist to review. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Best ColorI don't color for a totally different look -- only to cover a few grays, add texture and spice up my natural color a bit. eSalon's color is the best I've used since I had insider access to salon supplies quite a few years ago. The ability to tweak color is invaluable. Love it!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We're so happy to hear that you're enjoying your Made For You custom eSalon color! We truly value your feedback and look forward to hearing from you again in the future. |
Love It!I was a little skeptical at first...waited about a week after I received the shipment to do my hair...I opened the box that was personalized and packaged just for me...I love the step by step instructions ...wow what an amazing look...I have tried several over-the-counter counter hair dyes and professional hair dyes and non of them compares to this...I would definitely continue to use eSalon...way to go...by the way I also love the liquid hair dye compare to the traditional tube 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Excellent ProductLove this color set ~ easy to use with paper instructions and then tutorials online for first-time at home users for tips on how to apply for visual learners like myself! Great gray coverage, and the shampoo and conditioner leave my hair shiny and healthy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamlyn - We’re pleased to hear that you’re enjoying your Made For You custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Dark brownLove the color. Took a couple of adjustments but it's perfect. It's not harsh like a dark brown can be sometimes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |