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Custom Color Set
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66,689 Verified Client Reviews |
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On to my third monthI was hesitant to go back to coloring my hair on my own after some damage done when I was younger, but the pandemic put me in a spot where I had to go for it. I am so satisfied with the service and the colors that I have been sent, and the stylists are very responsive to messages to change tones and ideas. I use demi-permanant color and I feel as though I have a new head of hair. I am VERY impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
VibrantContacted my colorist to add a bit more red to my color and it turned out perfect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
My color lasts!I decided to try the eSalon color because my stylist's color seems to wash off after a few shampoos. It has been 4 washes and the coverage is still great! I love the color! And more than that, the process was great. I really loved the instructions for reviving the color on the ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Copper ash blonde semi permanentVery impressed with the colour and coverage of my outgrowing blonde highlights 0 of 0 people found this review helpful. Did you? |
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Easy and great results!I always had trouble finding the right colors with the products sold in pharmacy. I really loved my color from my first order of Esalon. The customer service is a-maziiiing! :-) I recommend it to everyone I know ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We're so happy to hear that you're enjoying your eSalon Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Lighten upI requested a lighter brown but it's still on the dark side Im thinking because my last color was a darker brown. Maybe it will lighten up with time. Still a nice color though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I will never use this product again.My hair before using this product was lustrous, shiny, and healthy. I wanted a product that covered my grays and kept my healthy hair. This product did not satisfy me. It dulled my hair. It made my hair brittle and dry. IT DID NOT COVER MY GRAYS!! I would like my money back and cancel my account! This product damaged my hair...it will take months before the damages are grown out. I will definitely let everyone I know as well as the internet know about your terrible product. I am an educator and a perfectionist. I followed the directions perfectly. There should be no excuse for your awful product not to give the results you falsely advertised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ruined my hair colorRuined my hair color from very blonde with dark roots to mousy brown the color is just flat ! Was suppose to be copper brown ! Nothing as indicated in color chart or selected color ! What a dismal disappointment ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedColor only lasted 2 weeks. What the heck 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee and we have noted your feedback for your colorist to review before crafting your next color. Thanks again for your feedback! |
Wish I hadn't used it..used to love my hair colour now not so muchBad points: even though I've posted my picture and explained in my notes what colour I wanted to achieve (basically keep the one I already have) , I still ended up with dark roots I'm devastated. I understand that the actual colour depends on many factors but I used other hair dyes in the past and never had any problem. I used to have nice golden/copper hair and now my roots are very dull. Sadly, I need to use colour hair remover asap :( Shame about the money and time spent, and damaging my hair unnecessarily. Good points: arrived quickly, great packaging, clear instructions, covers grey hair, hair feels in a good condition. Good amount of hair dye, enough to cover full head, shame about the colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarolina R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |