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Custom Color Set
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66,689 Verified Client Reviews |
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Very light roots colorThe root color was too light and faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabu S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looks like a regular productThe colour is ok, shine. But the hair looks dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInês F. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of money. Not satisfied.Three times I gave this a shot, and three times I got a color so similar to my natural color that hardly anyone even noticed I colored my hair. Complained several times and never got so much as a "sorry". Cancelled my prescription and got a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not what I requestedI contacted customer service after I dyed my hair with my recent order for them to update my color yet again snd never heard back. I have since then stopped my orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
do not like this company!Unhappy with your company this is no way to cancel orders I did not order automatic orders or purchases there is no way to cancel it with the company! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unfortunate ugly red hueNothing about this product or plan worked for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Allergic to the productLoved the color but was allergic to something in the set 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourThe whole process has been great from checking the colour to delivery and packaging. The instructions were clear. The added touches of cleaner etc were unexpected and very useful. 0 of 0 people found this review helpful. Did you? |
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Great colorLove it! My personalized color needs to be tweaked a bit for my roots but other than that I'm in love! My hair didn't damage, it hasn't faded yet like it does with other products. ❤️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
GorgeousLove the colour lasting well xxx 0 of 0 people found this review helpful. Did you? |